Assistant Manager

Roles & Responsibilities
Role Purpose
The Assistant Manager leads a pod/team within Invoice to Pay, ensuring SLA and quality delivery, coaching team members, and resolving day-to-day escalations, while continuing to review and process complex transactions.
Key Responsibilities

• Coordinate day-to-day delivery for a pod/sub-process (e.g., a geography, vendor segment, or payment stream), ensuring SLA, TAT, and quality targets are met across the team.
• Review and approve payment proposals, high-value/exception invoices, and vendor reconciliations prepared by the team before release.
• Act as the first point of escalation for vendor and stakeholder queries, complex GR/IR and three-way match disputes, and payment exceptions.
• Plan and allocate work across the team, monitor productivity/quality dashboards, and report performance to the Ops-Manager/Sr.Ops-Manager.
• Own vendor master governance for the assigned scope approvals, duplicate checks, and periodic clean-up in coordination with Procurement and Finance.
• Drive closure of month-end and period-close deliverables (GR-IR, accruals, provisioning) within the team's scope and support audit/tax data requirements.
• Train, coach, and onboard new team members; conduct quality reviews and share feedback.
• Support automation and OCR/RPA improvement initiatives and standardisation of SOPs within the sub-process.
  Experience & Domain Expertise
• 9+ years of experience in F&A operations, including experience coordinating/reviewing the work of a small team within Invoice to Pay.
• Experience in the hospital / healthcare industry is strongly preferred.
  Skills & Competencies
• Proficiency in Microsoft Office Suite and strong knowledge of SAP/Oracle (AP module), OCR/invoice-scanning tools, and eApproval/workflow tools
• Team coordination and quality-review skills
• Stakeholder and escalation management
• Coaching and on-the-job training ability
• Exposure to process improvement/automation initiatives
  Qualifications
• Bachelor's degree mandatory; CA-Inter/CMA-Inter/MBA (Finance) preferred.
  Educational Requirement
  BBA,BCom
  Preferred Skills
  Finance & Accounts->FP&A,Finance & Accounts->P2P,Finance & Accounts->R2R
  Service Line
  BPO Service Line