Assistant Manager

Key Responsibilities

Operations Management

• Oversee the day-to-day operations of the outlet, including FOH and BOH coordination.
• Ensure smooth service flow during peak and off-peak hours.
• Monitor outlet cleanliness, ambiance, and adherence to brand standards.
• Implement and enforce company SOPs to maintain efficiency and quality.

Customer Experience

• Lead by example in delivering excellent customer service.
• Handle guest complaints and feedback professionally and promptly.
• Maintain strong guest relationships to encourage repeat business.

Financial Performance

• Work towards achieving sales, revenue, and profitability targets.
• Monitor daily sales reports, control costs, and manage inventory to reduce wastage.
• Assist in pricing strategies, promotional activities, and upselling initiatives.

People Leadership

• Supervise, train, and motivate staff to achieve high performance and service standards.
• Plan shift rosters, manage attendance, and ensure adequate manpower coverage.
• Conduct performance reviews and provide coaching for team development.
• Uphold discipline and handle HR-related matters in coordination with the HR department.

Compliance & Safety

• Ensure the outlet complies with NEA, SFA, MOM, and liquor licensing regulations.
• Enforce food hygiene, workplace safety, and responsible alcohol service practices.
• Conduct regular audits and corrective actions to maintain compliance.

Collaboration & Reporting

• Work closely with the marketing team on promotions and events.
• Liaise with the kitchen team to ensure smooth coordination between FOH and BOH.
• Prepare and submit weekly/monthly reports on sales performance, staffing, and operational issues.

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Requirements

• Diploma/Degree in Hospitality Management, Business, or related field preferred.
• At least 3–5 years of experience in F&B operations, with 1–2 years in a supervisory/managerial role.
• Strong leadership and communication skills with the ability to manage a diverse team.
• Hands-on, service-oriented, and proactive in problem-solving.
• Strong knowledge of Singapore’s F&B regulatory requirements.
• Willing to work shifts, weekends, and public holidays.

Description about the concept:
Bae's Cocktail Club is opening a new concept housed within the National Gallery Singapore, brought to life by the award-winning minds behind The Proper Concepts Collective, Native Holdings, Chuga Soju and Labyrinth. Across two immersive levels, we blend soulful Singaporean cuisine, innovative cocktails, and nostalgic music-driven vibes—offering guests a seamless day-to-night experience.

From rooftop dining with skyline views to intimate lounge revelry, we celebrate the spirit and flavour of modern Singapore, reimagined.