Assistant Manager

Job Overview

An Assistant Domiciliary Care Manager supports the registered manager in running safe, high-quality care services for people living in their own homes. To help manage the daily operations of a home care service, ensure regulatory compliance, supervise field staff, and coordinate person-centred care plans for service users

Duties

• Staff Management: Help recruit, onboard, train, supervise, and mentor care workers. Conduct spot checks, supervisions, and annual performance appraisals.
• Care Planning & Assessments: Conduct care needs assessments for new clients and regularly review and update existing care plans and risk assessments.
• Service Delivery & Rota Support: Assist with scheduling care calls, managing staff rotas, and handling out-of-hours on-call responsibilities.
• Compliance & Quality Assurance: Ensure the service complies with national regulatory standards (such as CQC, RQIA, or local equivalents). Help maintain safe health and safety and infection control practices.
• Stakeholder Liaison: Act as a main point of contact for clients, families, social workers, and healthcare professionals to resolve queries or complaints.
• Deputizing: Step in to manage the branch or service in the absence of the Registered Manager.

Experience

• Experience: Minimum of 2 years of supervisory or senior care experience within a social or domiciliary care setting.
• Qualifications: Relevant NVQ/Diploma Level 3 in Health and Social Care (Level 5 or working toward it is often preferred).
• Skills: Strong leadership, practical problem-solving under pressure, and good IT literacy for electronic care planning and rostering software.
• Requirements: A valid driver's license with access to a vehicle (frequent travel in the community may be required) and an enhanced background/DBS check.

Pay: £25,500.00-£30,000.00 per year

Benefits:

• Free parking
• On-site parking

Work Location: In person