Assistant Manager

Roles & Responsibilities:

• Own execution of all ongoing and upcoming projects in South & East from handover to closure.
• Ensure site readiness, installation planning, safety compliance, and execution quality.
• Drive commissioning, performance validation, operator training, and handover documentation.
• Own overall complaint management for South & East territory.
• Ensure timely case triage, work-order creation, engineer scheduling, and closure as per service priority.
• Drive breakdown troubleshooting support, warranty service decisions, and escalation management.
• Implement discipline for root cause, corrective action, and closure documentation to reduce repeats.
• Plan weekly/monthly engineer deployment to balance:
• Drive service offers and invoicing coordination for the region.
• Support spares/service quotations, approvals, PO follow-ups, and billing coordination with Finance.
• Ensure timely closure of open commercial actions impacting execution (advance payments, billing milestones, pending POs).
• Coordinate pre-visit assessments, technical clarifications, and solution proposal inputs to enable faster closures.
• Run regional weekly review rhythm: project status, service pendency, resource plan, critical escalations.
• Ensure process adherence in CRM/ERP for data accuracy and audit readiness.

Preferred candidate profile

Candidates from HVAC/AHU/Chillers industry are preferred.