Assistant Manager

About the role

49 Seats is seeking an experienced Assistant Manager to join our dynamic team in the Orchard Central Region. This is a full-time position that plays a crucial role in supporting the overall operations and success of our hospitality establishment. As Assistant Manager, you will work closely with senior management to ensure exceptional guest experiences, maintain high operational standards, and contribute to the achievement of business objectives. This role offers the opportunity to develop your management capabilities whilst making a tangible impact on our daily operations and team performance.

What you'll be doing

• Overseeing day-to-day operations and ensuring all service standards are consistently met across all shifts
• Supporting the recruitment, training, and development of staff members to build a high-performing team
• Managing staff schedules and ensuring adequate coverage to maintain service quality
• Monitoring food and beverage inventory, stock levels, and ensuring effective cost control measures
• Handling customer enquiries, complaints, and concerns professionally to maintain guest satisfaction and loyalty
• Assisting in the implementation of operational policies, procedures, and health and safety regulations
• Maintaining financial records and reporting on key performance indicators to senior management
• Collaborating with the management team to develop and execute marketing initiatives and promotional campaigns
• Ensuring the establishment is clean, well-maintained, and meets all health and hygiene standards
• Providing excellent customer service and leading by example to inspire team members

What we're looking for

• Proven experience in a hospitality management role, preferably in a similar establishment or multi-unit environment
• Strong leadership and people management skills with the ability to motivate and develop team members
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders
• Sound knowledge of food safety, hygiene standards, and health and safety regulations within the hospitality industry
• Proficiency in restaurant management systems, point-of-sale (POS) software, and Microsoft Office applications
• Financial acumen with experience in budgeting, cost control, and revenue management
• Customer service excellence with a genuine commitment to delivering outstanding guest experiences
• Problem-solving abilities and a proactive approach to identifying and addressing operational challenges
• Flexibility with shift work, including evenings, weekends, and public holidays as required
• A relevant qualification in hospitality management or equivalent industry experience is advantageous

What we offer

49 Seats is committed to creating a supportive and rewarding workplace for our team members. We offer competitive remuneration packages, including performance-based incentives. Our team members enjoy flexible working arrangements where possible, staff meals, and opportunities for professional development and career progression within our growing business. We foster a collaborative team environment where your contributions are valued and recognised.

Apply now

If you are an enthusiastic and experienced hospitality professional ready to make an impact with 49 Seats, we would love to hear from you. Please submit your CV, along with a cover letter outlining your relevant experience and why you are interested in this position. Join our team and be part of something special in the Orchard Central Region.