Assistant Manager

Experience:

2-7 Years

Job Location :

Gurgaon

Job Roles & Responsibilities

Key Responsibilities:

• To review weekly/monthly performance with the team.
• To share AOI (Area of Improvement) and POA (Point of Action) with the team to ensure maximum output.
• To identify the gaps in the process for better customer experience & business profitability.
• Tracking performance to create a career path an opportunity at all level.
• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
• Collate & prepare reports on revenue achievement, order achievement for the process on daily basis.
• To ensure that the customers complaints are closed within TAT.
• To analyze reports and sharing it with the team on daily basis.
• To meet low performers every week and analyze their improved trend.
• To Share best practices with TnA team.
• Daily Target expectation setting with the team.
• Regular interaction with teams and individuals to discuss performance and identifying opportunities for personal and professional growth.
• Track and Maintaining the SLAs.
• Modify Operations as and when needed to meet service level agreements under supervision of Manager.
• Timely Delivery of all strategic Tasks.
• Fully accountable for the performance of multiple supervisors/programs and in exceeding all major KPI's (client & production goals).
• Designs specific action plan, which supervisor which needs to follow.
• Participate and drive all meetings with the clients, to review daily, weekly, monthly and quarterly performance.
• Resolve escalated customer issues.
• Review dashboards/ data reports on a daily basis and provide constructive feedback to their Team Managers.
• Hold team meetings on a regular basis with the direct reports.
• Monitor, identify and resolve performance/behavior/attendance issues using the prescribed performance management techniques.
• Provide hands-on assistance to team in case of issues, both, through direct intervention and mentoring.
• CTC Up To 6 Lakh

Required Skills

• • Excellent people's manager.
  • Strong interpersonal skills, self-confidence, leadership capabilities.
  • Mature individual with the ability to work & communicate with people across organizational units
  • Ability to think analytically and good with numbers
  • Strong implementation skills and problem solving approach
  • Proficient with Microsoft Office applications (Word, Excel, PowerPoint)
  • Ability to manage and lead a team of over 20
  • Ability to drive performance and improvements through positive conversations
  • Effective performance planning for self and team, time management and self-organization through coaching and Feedback
  • Ability to achieve stretched targets and able to take decisions and manage complex/ difficult employee's situation.

Good to have

• • Previous Travel Experience
  • Previous Vendor Management Experience
  • Team Handing

What You Get

• CTC - Upto 6L PA. Benefits - PF, Insurance and Gratuity (As applicable) Incentive - On completion of assigned target. Work Days - 5.5