Assistant Manager

Role & responsibilities :

1. Drive the growth of the Reefer business by achieving assigned sales, volume, and profitability targets.
2. Develop and implement business development strategies to expand the reefer customer base across assigned territories and trade lanes.
3. Build and maintain strong relationships with key customers, exporters, importers, freight forwarders, and other stakeholders to ensure long-term business retention and growth.
4. Identify new business opportunities, evaluate customer requirements, and develop customized logistics solutions for temperature-controlled cargo.
5. Lead commercial discussions, pricing strategies, and contract negotiations to secure profitable business.
6. Prepare annual business plans, sales forecasts, and weekly/monthly MIS reports on sales performance, pipeline, and market opportunities.
7. Monitor customer KPIs and service levels to ensure operational excellence, customer satisfaction, and business retention.
8. Collaborate closely with Operations, Customer Service, Trade, and Pricing teams to ensure seamless execution of shipments and prompt resolution of customer issues.
9. Conduct regular market intelligence and competitor analysis to identify emerging trends, pricing movements, and business opportunities, recommending appropriate commercial strategies.
10. Strengthen relationships with shipping lines, industry associations, and strategic partners to enhance the company's reefer business capabilities.
11. Drive customer engagement through regular business reviews, joint planning, and value-added solutions.
12. Mentor and support junior sales team members (where applicable) while promoting a high-performance and customer-focused culture.
13. Ensure compliance with company policies, commercial guidelines, and applicable regulatory requirements.
14. Undertake any additional responsibilities assigned by Management from time to time.

Preferred candidate profile:

• Reefer / temperature-controlled cargo sales
• Shipping line / liner / NVOCC experience
• Ocean freight / container business
• B2B sales & business development
• Existing relationships with exporters, importers, freight forwarders
• Pricing, rate negotiation and contract negotiation
• Customer acquisition and revenue/volume targets
• Mumbai / Nhava Sheva / JNPT market exposure
• Around 38 years relevant experience for AM/DM level