Assistant Manager

• We are looking for a responsible and customer-focused Assistant Manager/Supervisor to support the day-to-day operations of our luxury hair salon and ensure smooth service delivery.

Key Responsibilities:

• Supervise daily salon operations and staff activities.
• Ensure excellent customer service and handle customer concerns professionally.
• Coordinate appointments, client bookings and service schedules.
• Monitor staff attendance, punctuality and performance.
• Ensure salon standards, cleanliness and service quality are maintained.
• Coordinate with the Sales, Inventory and Accounts teams.
• Monitor daily sales, payments and operational activities.
• Escalate operational issues to the General Manager promptly.
• Support the General Manager with administrative and operational tasks.

Requirements:

• 2+ years’ experience in a supervisory or management role, preferably in beauty, fashion, hospitality or luxury retail.
• Strong communication and people-management skills.
• Good organisational and problem-solving abilities.
• Customer-service oriented and able to work in a fast-paced environment.
• Proficiency in basic Microsoft Excel/Google Sheets is an advantage.

Work Location: In person