Assistant Manager

Assistant Manager – Mobile Spa Operations

Previous mobile spa experience is essential.

Please apply only if you meet the mandatory mobile spa experience requirement with minimum of 3 year experience managing a remote spa.

Applicants must have previously worked as an Administrator or Assistant Manager for a mobile spa or home-service wellness business providing treatments at clients’ homes. Experience only in a hotel spa, salon or fixed-location wellness centre does not meet this requirement.

In this advert, “mobile spa” refers to a business delivering treatments at clients’ homes. It does not mean an online or work-from-home role.

About KIMO Wellness

KIMO Wellness is a luxury mobile wellness service providing professional treatments in the comfort of our clients’ homes. We are looking for an organised, proactive Assistant Manager with direct experience in mobile spa operations to oversee our team, manage administration and keep daily services running smoothly.

About the role

You will coordinate therapists, bookings and daily logistics, ensuring the team has the information, supplies and support needed for every appointment. You will also oversee stock and laundry arrangements, support client communication and manage routine social media posting.

Key responsibilities

• Oversee daily team schedules, attendance and appointment readiness.
• Coordinate bookings, therapist assignments and transport, allowing sufficient travel time between appointments.
• Manage client enquiries, confirmations, rescheduling and follow-ups.
• Ensure therapists follow KIMO’s hygiene, presentation and customer-service standards.
• Maintain accurate booking records, client information and administrative documents.
• Track payments, invoices and daily expenses, and provide updates to management.
• Monitor stock levels of oils, treatment products and disposables, and arrange timely replenishment.
• Coordinate laundry collection and delivery to ensure clean towels and linen are available for every appointment.
• Ensure treatment kits and equipment are clean, complete and ready for use.
• Schedule and publish approved social media posts and stories, and respond to routine enquiries.
• Support staff onboarding, communicate daily priorities and resolve operational issues.
• Handle client feedback professionally and escalate concerns when necessary.

Essential requirements

• Previous employment as an Administrator or Assistant Manager in a mobile spa or home-service wellness business. This is a mandatory requirement.
• Direct experience coordinating therapists who travel to clients’ homes.
• Practical experience managing bookings, schedules, travel logistics and client communication.
• Strong administrative, organisational and team-coordination skills.
• Experience monitoring supplies and coordinating laundry or treatment-kit preparation.
• Familiarity with Instagram and routine social media publishing.
• Confidence using booking systems, spreadsheets and everyday business tools.
• Clear written and spoken English; additional languages are an advantage.
• A reliable, professional and supportive approach to colleagues and clients.

Our team culture

We value teamwork, honesty, respect and accountability. We are looking for someone who takes ownership of daily operations, supports colleagues and pays attention to the details that create an excellent client experience.

How to apply

Please submit your CV and include:

• The name of the mobile spa or home-service wellness business where you worked.
• Your job title and dates of employment.
• A brief description of your responsibilities in coordinating home-service treatments.

Please apply only if you meet the mandatory mobile spa experience requirement above.

Pay: AED4,000.00 - AED4,500.00 per month

Work Location: Hybrid remote in Dubai (Dubai)