Assistant Manager

Job Type

Full-time, Part-time

Description

Job Description:

We are seeking a highly motivated and experienced individual to join our team as an Assistant Manager. As an Assistant Manager, you will play a crucial role in supporting the overall operations and management of our car wash facility. You will assist the Site Manager in overseeing daily operations, ensuring excellent customer service, and maintaining a smooth workflow.

Responsibilities:

Operational Support:

   - Assist the Site Manager in overseeing the day-to-day operations of the car wash facility.

   - Implement and enforce company policies and procedures to ensure efficient operations.

   - Monitor and maintain inventory levels of chemicals, equipment, and other necessary items.

   - Conduct regular inspections to ensure cleanliness, organization, and adherence to quality standards.

   - Assist in scheduling and coordinating shifts, ensuring adequate staffing levels.

Customer Service:

   - Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally.

   - Assist management to resolve customer issues and complaints in a timely and satisfactory manner.

   - Assist in training and guide staff members on delivering excellent customer service.

   - Foster a customer-centric culture among the team to enhance customer satisfaction and loyalty.

Staff Supervision and Training:

   - Assist in training new team members.

   - Provide ongoing coaching, guidance, and performance feedback to the crew members.

   - Partnering with Site Manager on employee performance and productivity.

   - Foster a positive and collaborative work environment, promoting teamwork and employee morale.

Safety and Compliance:

   - Ensure employee compliance with all safety regulations and company policies while on duty.

   - Conduct regular safety inspections and implement corrective measures as needed.

   - Assist in training staff on safety protocols and procedures.

   - Maintain accurate records of incidents, accidents, and safety-related activities.

Administrative Tasks:

   - Assist in maintaining accurate and up-to-date records, including sales reports, employee schedules, and customer data.

   - Assist in budgeting and monitoring expenses to ensure financial targets are met.

   - Assist in the customer claims process, including documentation, de-escalation, and approval/denial.

Requirements

• High school diploma or equivalent

• Previous experience in a supervisory or assistant manager role, preferably in the car wash or service industry.

• Strong leadership and management skills, with the ability to motivate and inspire a team.

• Excellent communication and interpersonal skills.

• Strong problem-solving and decision-making abilities.

• Proficient in using computer systems and software for administrative tasks.

• Ability to work flexible hours, including weekends and holidays.

• Must be able to walk, stand, bend, stoop, twist, etc. For extended periods of time and perform activities involving holding, grasping, pulling and turning

• Must be willing to work in hot/cold weather conditions if necessary

Benefits:

• Competitive Pay

• Paid Time Off

• Flexible Hours

•  Commissions

• Health, Dental, and Vision insurance

• 401K Match

• Parental Leave

Joining our team as an Assistant Manager offers a rewarding opportunity to contribute to the success of our car wash facility while gaining valuable management experience. If you have a passion for customer service, team leadership, and operational excellence, we would love to hear from you.