Assistant Manager

Job Description – Assistant Manager Credit Dispute

Location: Nagpur, Maharashtra

Employment Type: Full-Time

Department: Operations – Credit Bureau Disputes / Consumer Banking

Reporting To: Operations Manager

Job Summary

We are seeking an experienced and detail-oriented Credit Dispute Specialist to join our Operations team in Nagpur . The ideal candidate will be responsible for investigating, analyzing, and resolving credit bureau reporting disputes while ensuring compliance with regulatory and organizational requirements. This role requires strong analytical skills, decision-making ability, and expertise in credit bureau reporting and dispute resolution processes.

Key Responsibilities

Dispute Resolution

• Review, investigate, and resolve credit bureau reporting disputes within established SLAs.
• Conduct detailed account analysis to determine the validity of disputes.
• Ensure accurate reporting and correction of consumer credit information.
• Escalate complex cases as required and provide timely resolutions.

Credit Bureau Reporting

• Maintain strong knowledge of credit bureau data distribution and reporting processes.
• Review credit attributes to ensure accurate coding and reporting.
• Interpret credit bureau data for use in credit-related decisions.
• Ensure compliance with credit reporting guidelines and regulatory requirements.

Customer Service & Documentation

• Respond to customer inquiries regarding credit reporting and dispute status.
• Enter and maintain dispute records in the dispute tracking database.
• Maintain appropriate documentation for all dispute investigations and resolutions.
• Support audit and compliance requirements through accurate record keeping.

Systems & Tools

• Utilize systems and applications including:
• Salesforce
• Hogan
• Mobius
• FICO
• eOSCAR
• Perform research and analysis using internal and external tools.

Required Qualifications

• Bachelor's Degree in Commerce, Business Administration, Finance, Banking, or related field.
• 2-5 years of experience in Credit Bureau Reporting, Credit Disputes, Consumer Lending, Banking Operations, or Financial Services.
• Experience handling consumer credit reporting disputes is preferred.

Required Skills

• Strong knowledge of Credit Bureau Reporting and Dispute Resolution processes.
• Good understanding of consumer credit reporting regulations.
• Excellent investigative and problem-solving abilities.
• Strong analytical and decision-making skills.
• Ability to work independently and handle multiple priorities.
• Strong verbal and written communication skills.
• High attention to detail and accuracy.

Preferred Skills

• Experience with Salesforce, Hogan, Mobius, and FICO platforms.
• Knowledge of credit risk and consumer lending processes.
• Experience in a banking, financial services, or credit operations environment.

Key Competencies

• Investigation & Root Cause Analysis
• Critical Thinking
• Decision Making
• Customer Focus
• Attention to Detail
• Time Management
• Team Collaboration
• Compliance Orientation

Work Location

📍 Nagpur, Maharashtra

Immediate joiners and candidates with Credit Bureau Dispute experience will be preferred.