Assistant Manager

We are looking for a dedicated Assistant Manager to help lead a busy retail store and ensure seamless daily operations. You will manage customer service, inventory, and sales while creating a positive and engaging shopping experience. This role also focuses on coaching and supporting a high-performing team. Reporting to the Store Manager, you play a key role in driving store success, maintaining operational efficiency, and delivering an outstanding experience for every customer.

As an Assistant Manager at Goodwill Industries, you will embody our mission to “Empower people to achieve their most abundant life” and uphold our Core Values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Responsibilities

• Take part in regular meetings to review store performance and help develop improvement strategies
• Implement and enforce safety protocols to maintain a secure environment for employees and customers
• Take appropriate disciplinary actions to maintain high standards of conduct and performance
• Carry out additional responsibilities as assigned to help maintain effective store operations and team success
• Monitor and mitigate potential security risks, including internal theft and shoplifting

Qualifications

• Demonstrated leadership experience with the ability to motivate team members and ensure accountability
• Ability to pass a criminal background check and drug screening
• High school diploma or equivalent required, or the ability to obtain one through The Excel Center
• Excellent verbal and written communication skills for interacting with employees, customers, and management
• Strong customer service skills with the ability to resolve concerns and ensure satisfaction

About the company

At Goodwill Industries of Michiana - Northwest, our mission extends beyond providing job opportunities and community support. We are driven by a passionate commitment to creating an environment where innovation, enthusiasm, and collaboration flourish.

We believe that our success stems from the vibrant, people-focused culture we cultivate. Our team is dynamic, energetic, and dedicated to making a real difference. We celebrate creativity and value those who bring a positive, engaging presence to everything they do. Here, you’ll find a place where your ideas are encouraged, your voice is heard, and your influence has the power to inspire and effect meaningful change.

Join us at Goodwill Industries, where you’ll be part of a forward-thinking team that values your unique strengths and contributions. Here, you’ll find a workplace that not only aligns with your values but also empowers you to lead, innovate, and thrive.