Assistant Manager

Assistant Manager / Assistant General Manager – Cold Stone Creamery

Are you ready to blend fun, leadership, and creativity in a role that’s as rewarding as our ice cream? We’re looking for an energetic, hands-on Assistant Manager / AGM to lead and inspire a team in a fast-paced Quick Serve Restaurant (QSR) environment. Whether you’re starting your career, looking to grow into management, or a seasoned leader ready for your next challenge, this role offers a sweet opportunity to lead, learn, and grow.

At our store, we believe in serving up moments of joy, supporting our team, and creating the Ultimate Ice Cream Experience® for every guest. If you’re passionate about people, love a high-energy environment, and thrive on teamwork, this is the job for you.

Key Responsibilities

Store Operations

• Oversee daily store operations including opening and closing procedures
• Maintain cleanliness, organization, and brand standards
• Monitor prep levels and product quality, including ice cream, cakes, cupcakes, cookie sandwiches, waffles, and other creations
• Ensure a safe, secure, and well-organized environment

Team Leadership

• Manage, train, and motivate a team of 8–12 employees
• Create schedules and ensure proper shift coverage
• Coach, provide feedback, and support employee growth

Customer Experience

• Deliver top-notch, friendly service at all times
• Resolve customer concerns professionally and promptly
• Maintain a fun, welcoming, and high-energy environment

Inventory & Ordering

• Order and receive product and supplies
• Maintain adequate prepared product levels
• Track inventory and minimize waste

Sales & Growth

• Support upselling, promotions, and local marketing initiatives
• Engage with the community to drive store success

Qualifications

• 18+ years old
• Previous food service, retail, or QSR management experience preferred
• Leadership, communication, and teamwork skills
• Ability to learn quickly and follow systems/processes
• Energetic, personable, and customer-focused
• Reliable transportation and flexible availability (nights, weekends, holidays)
• Ability to work on your feet up to 7 hours/day and lift up to 25 lbs
• Cake decorating or dessert experience is a plus, but not required

Compensation & Benefits

• Pay: $17–$21.50 per hour, plus tips ($4–$6/hour estimated)
• Quarterly bonuses for meeting goals
• Flexible scheduling (day/night shifts, weekday/weekends)
• Free ice cream every shift and product discounts
• Supportive, energetic, and growth-focused work environment
• Opportunities for professional development and upward career growth

Job Types

• Full-time
• Part-time

Why Join Us?

At our store, you’ll be part of a people-first team that values accountability, leadership, authenticity, quality, motivation, adaptability, and respect. You’ll gain real-world management experience, work in a fun, fast-paced environment, and be part of a team that makes every day sweeter—for both employees and guests.

If you’re ready to lead, learn, and create unforgettable experiences, apply today and start your next adventure with Cold Stone Creamery!

Pay: $17.00 - $21.50 per hour

Benefits:

• Employee discount

Work Location: In person