Assistant Manager

Job Summary

We are looking for a proactive and customer-focused Assistant Manager to support the smooth day-to-day operations of Rawls Salon. The role involves assisting the Branch Manager in managing staff, ensuring excellent customer service, driving sales, maintaining salon standards, and handling daily operational activities.

Key Responsibilities

• Assist the Branch Manager in managing daily salon operations.
• Supervise and coordinate salon staff, ensuring smooth workflow and discipline.
• Ensure high standards of customer service and client satisfaction.
• Handle customer queries, feedback, complaints, and service-related concerns professionally.
• Monitor appointments, walk-ins, staff schedules, and service availability.
• Support the team in achieving monthly sales and revenue targets.
• Promote salon services, packages, memberships, and promotional offers.
• Monitor staff performance and provide regular feedback and support.
• Ensure proper grooming, hygiene, cleanliness, and professional standards across the salon.
• Monitor inventory, stock levels, and daily consumption of salon products.
• Coordinate with the billing/front-desk team to ensure accurate billing and cash handling.
• Assist with staff attendance, shift planning, leave coordination, and daily reporting.
• Maintain daily operational and sales reports as required.
• Support training and onboarding of new employees.
• Coordinate with management regarding operational issues and improvement areas.
• Ensure company policies, procedures, and service standards are followed.
• Step in for the Branch Manager when required.

Required Skills

• Strong communication and interpersonal skills.
• Good leadership and team-management abilities.
• Customer-service oriented with a professional attitude.
• Strong sales and target-achievement skills.
• Good problem-solving and decision-making abilities.
• Ability to multitask and work in a fast-paced salon environment.
• Basic knowledge of billing, inventory, and daily reporting.
• Good knowledge of MS Office/Excel is preferred.
• Well-groomed, presentable, and confident personality.

Education & Experience

• Graduate or equivalent qualification preferred.
• 2–5 years of relevant experience in salon management, hospitality, retail, beauty, or customer service.
• Experience in a premium salon or luxury service environment will be an advantage.

Key Performance Indicators (KPIs)

• Monthly sales and revenue achievement.
• Customer satisfaction and retention.
• Team productivity and performance.
• Appointment and walk-in conversion.
• Service and retail product sales.
• Staff attendance and discipline.
• Inventory control and reduction of wastage.
• Overall salon operational standards.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Paid time off

Work Location: In person