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Kriyalogic Technologies
Assistant Manager
18 days ago
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Important information
Contract type:
Permanent
Location:
Pune, Maharashtra, India
Work mode:
Onsite
Published on:
7 October 2026
What they need
Responsibilities
- Manage day-to-day BPO operations and ensure achievement of targets.
- Lead and monitor Team Leaders and agents.
- Track KPIs such as productivity, quality, SLA, and customer satisfaction.
- Handle escalations and ensure timely resolution.
- Conduct performance reviews and support team development.
- Prepare MIS reports and coordinate with internal teams.
Requirements
- 5-8 years of BPO experience with team/operations management.
- Strong leadership, communication, and analytical skills.
- Good knowledge of BPO processes and operational metrics.
- Willingness to work from Pune.
Education
- Education: Any Graduate
Skills
- Skills: BPO
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