Assistant Manager

Duties and Supporting Responsibilities

• Provide leadership and support for All Day Dining Restaurant colleagues.
• Train, evaluate and schedule All Day Dining Restaurant colleagues in accordance with the standards of the company policies and guidelines.
• Ensure the profitability, efficiency and creativity in the All Day Dining Restaurant.
• Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
• Create side work schedules for all positions. Ensure compliance and follow through.
• To supervise the maintenance and cleanliness of the All Day Dining Restaurant at all time
• Use the Colleague Handbook in understanding the consistent way of Communicating Rules & Regulation to our Team.
• Plan menus, prices and promotional events for All Day Dining Restaurant in order to maximize revenue generating opportunities.
• Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
• To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
• To conduct and assist colleagues counseling and disciplinary procedures in accordance with Mandarin Oriental, Macau procedures.
• To ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
• To carry out annual appraisals on all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE.
• To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
• To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE) as well as our MO PILLARS.
• Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards.
• Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details.
• To liaise with the Training Manager on departmental learning and development needs.
• To schedule all colleagues to maintain the service standards of Mandarin Oriental while operating within budgeted labor cost guidelines.
• To ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.
• To attend and participate in all required meetings on a regular basis.
• To conduct regularly departmental meetings and to provide a regular forum for improving departmental communication.
• Ensure accuracy of all menus: current, correct, spelled correctly, clean and presentable.
• Ensure menu descriptions are up to date and distributed appropriately.
• Perform any other reasonable duties as required by the Outlet Manager from time to time.
• Deputizes the Manager in his/her absence.