Assistant Manager

Langham Club

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for an Assistant Manager to join our talented Langham Club team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of Assistant Manager, your key focus will be to:

• ensure that all guests’ needs are being dealt with immediately and complaints are handled efficiently and written down in the logbook
• greet, check in and perform rooming procedure
• oversee the food and beverage offerings – ensuring that they are in sufficient supply and presented beautifully
• motivate, lead and develop the Langham Club team
• carry out administrative duties e.g. duty rotas, manage holiday requests, sickness/absence, monthly stock takes etc.
• ensure that Health and Safety, food hygiene regulations and procedures are followed and respected at all time

Do you have? -

• previous food and beverage background is desirable
• previous experience of working at a supervisor/assistant manager level is essential
• understanding luxury customer service is a must
• great attention to detail
• strong managerial and leadership qualities
• previous experience of preparing roster, or handling a variety of administrative tasks
• previous experience of Opera PMS and MICROS systems is an advantage

YOUR BENEFITS

Financial Wellbeing

• Discretionary Service Charge
• 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
• Access to Wagestream – a salary advance benefit
• Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
• Discounted accommodation at The Langham, London for you and your family
• Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
• Up to £750 Recommend a Friend referral bonus
• Seasonal Travelcard loan
• A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
• Company pension plan
• Life insurance
• Discounts in various high street and online shops

Mental Wellbeing

• Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
• Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
• 2 staff parties per year and several colleague social and community events
• Access to the Employee Assistance Programme by Hospitality Action (24/7)
• Access to Qualified Mental Health First Aiders on site
• Most Valued Colleague of the Month and Year Awards
• Long Service Awards

Physical Wellbeing

• Free meals on duty in our Staff Restaurant
• Uniform supplied and laundered, or if a non-uniform colleague, a complimentary valet service of work attire provided
• Enhanced Sick Pay
• Eye test vouchers
• Cycle2Work scheme