Assistant Manager

Assistant Manager – Supportive Housing
Kettle Creek Residence | St. Thomas, Ontario | Full-Time

About Kettle Creek Residence
Kettle Creek Residence is a supportive housing facility in St. Thomas serving adults living with mental health challenges and/or substance use, and those who have experienced homelessness. Working closely with partners including the Canadian Mental Health Association (CMHA), we provide a safe, structured, and respectful environment where residents are supported to build stability, independence, and a better quality of life.

About the Role
The Assistant Manager supervises the day-to-day operations of Kettle Creek Residence, making sure residents receive consistent, high-quality support. Reporting to the Facility Manager and/or Directors, you'll oversee intakes, occupancy, compliance, staffing, and resident programming. This is a hands-on leadership role for someone who is organized, calm under pressure, and committed to trauma-informed care.

Key Responsibilities

Intake & Occupancy

• Conduct intake assessments of prospective residents to determine suitability and support needs
• Process move-ins, including documentation, resident agreements, orientation, and room readiness
• Build and maintain relationships with referral partners (e.g., CMHA, hospitals, shelters, community agencies) to generate new referrals
• Monitor and manage occupancy levels to keep the residence at capacity

Resident Support & Programming

• Develop, monitor, and update individual goal plans for each resident
• Track and encourage resident participation in programs and activities
• Respond to resident concerns and challenging behaviours using de-escalation and harm reduction approaches
• Coordinate with CMHA case workers, healthcare providers, and community supports as needed

Standards, Compliance & Facility Operations

• Follow and enforce all company policies, procedures, and standards of care
• Follow all CMHA program standards, service agreement requirements, and referral protocols
• Maintain resident files and documentation to company and CMHA standards, and support any CMHA reviews, audits, or site visits
• Ensure the residence meets all applicable regulations, bylaws, and funder requirements
• Communicate promptly with CMHA on resident concerns, incidents, discharges, and other reportable matters
• Enforce safety protocols, including incident response, medication handling, and emergency preparedness
• Complete and submit incident reports, occupancy reports, and other required documentation accurately and on time
• Oversee maintenance and upkeep of the facility, reporting and following up on repair needs

Staffing & Administration

• Supervise front-line staff, including scheduling, shift coverage, and day-to-day direction
• Ensure all staff understand and follow company and CMHA standards
• Support hiring, onboarding, and training of new staff
• Plan and manage the menu, keeping it nutritious and within budget
• Collect resident fees, maintain accurate payment records, and follow up on arrears

Qualifications

• Post-secondary education in Social Work, Social Service Work, Mental Health & Addictions, or a related field (or equivalent experience)
• At least 2 years of experience in supportive housing, mental health, addictions, shelter, or a related setting
• Supervisory or team lead experience is an asset
• Experience working with CMHA or similar community mental health agencies is an asset
• Strong understanding of trauma-informed care, harm reduction, and crisis de-escalation
• Excellent organizational, documentation, and time-management skills
• Comfortable with basic computer use (email, spreadsheets, reporting systems)
• Able to handle sensitive situations with professionalism, discretion, and empathy

Required Certifications / Checks

• Current Standard First Aid & CPR
• Naloxone administration training (or willingness to obtain)
• Non-Violent Crisis Intervention (NVCI) or equivalent (an asset)
• Clear Vulnerable Sector Check
• Valid Ontario driver's licence and access to a vehicle (an asset)

What We Offer

• Starting hourly wage at $21.00
• Meaningful work that makes a direct difference in people's lives
• Opportunity for growth

We thank all applicants; only those selected for an interview will be contacted.

Pay: From $21.00 per hour

Expected hours: 40.0 per week

Experience:

• Supportive Housing: 1 year (required)
• Management: 1 year (preferred)

Work Location: In person