Assistant Manager

Job Title: Store Manager

Division: Appalachian Outfitters

Reports To: Company Owner(s) / Store Manager

FLSA Status: Hourly

Summary: Oversees day to day operation of the sales floor. Keeps staff engaged and focused on providing exceptional customer service and ensures that the sales floor is clean, organized, and well stocked by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Opens and closes the store on time.*

2. Keeps other floor sales staff actively engaged throughout their shift, cleaning and restocking.*

3. Assists with training new hires on registers and footwear within 30 days. *

4. Maintains the new hire training checklist.*

5. Builds and maintains an understanding of the stores products and price information to assist with customer purchases.*

6. Receives payments from customers, operate cash register and credit card machine and returns appropriate change as needed.*

7. Ensures that restocked items are properly rotated and priced, and expiration dates are checked. *

8. Monitors employee breaks and lunches so proper floor staffing is maintained. *

9. Make sure all necessary signage is created for events and sales. Update street sign and white board. *

10. Prepares and assembles product displays as requested. *

11. Keeps staff aware of active promotions and discounts.*

12. Verifies correct change is in register drawers.*

13. Maintains the change box and does banking as required.*

14. Places and following up on special orders.*

15. Follows up with key holders that call list is updated.*

16. Verifies all returns and warranties fall within policies.*

17. Involves owners and or the general manager in next line of decisions.*

18. Sends warranty items to the manufacturers, following up on outstanding warranty items.*

19. Monitors and replenishes/buys various hard goods as assigned.*

20. Maintains a clean, organized, store and stock room.*

21. Responsible for making sure vacuuming, dusting, and straightening clothing is completed. *

22. Coaches employees as necessary to keep disciplinary issues from escalating. Documents any disciplinary actions.*

Supervisory Responsibilities:

Directly supervises approximately 12 employees in the Store Sales Floor and Climbing Gym Sales Floor as directed by the Owners or General Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, internet software, and Microsoft Outlook.

Education/Experience:

Associates degree and two to four years related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills, and Other Abilities:

· Ability to work with customers and vendors under a variety of circumstances to resolves issues while maintaining a positive attitude

· Ability to motivate subordinates and clearly explain company expectations and goals

· Ability to discipline subordinates in a respectful constructive manner to prevent minor behavior issues from escalation

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to sit, and stoop, kneel, crouch or crawl. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions.

The noise level in the work environment is usually moderate.

Women and minorities are encouraged to apply.

Work Remotely

• No

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Why us? What about working for our company appeals to you?
• What are your interests, activities and hobbies relating to the outdoors?

Education:

• Associate (Preferred)

Experience:

• Supervising: 1 year (Preferred)
• Customer Service: 1 year (Required)

Work Location: In person