Assistant Manager

Job Purpose

To support the Store Manager in the effective day-to-day operation of the Centra store, ensuring excellent customer service, high standards of food safety and hygiene, efficient staff management, and the achievement of sales and profitability targets. The Assistant Manager is responsible for leading the team, maintaining store standards, and ensuring the smooth running of all departments in the Manager’s absence.

Key ResponsibilitiesStore Operations

• Assist the Store Manager with the daily running of the store.
• Ensure the store is clean, organised, fully stocked, and presented to a high standard.
• Oversee opening and closing procedures and ensure security measures are followed.
• Ensure company policies, procedures, and operational standards are maintained.
• Monitor stock levels, deliveries, ordering, waste, and stock rotation.

Staff Management and Leadership

• Supervise, motivate, and support staff to achieve daily operational goals.
• Assist with staff recruitment, induction, training, and development.
• Prepare staff rotas and help manage attendance and shift cover.
• Delegate duties effectively and monitor staff performance.
• Promote teamwork, professionalism, and a positive working environment.
• Take responsibility for the store in the Store Manager’s absence.

Customer Service

• Ensure customers receive friendly, efficient, and professional service.
• Handle customer complaints and resolve issues promptly.
• Maintain high standards at tills and throughout the shop floor.
• Ensure customer needs are met and service standards are consistently maintained.

Food Safety and Hygiene

• Ensure compliance with food safety, HACCP, and hygiene procedures.
• Monitor cleaning schedules and temperature records where applicable.
• Ensure correct food handling, storage, labelling, and date rotation.
• Maintain high standards in food preparation areas, deli, bakery, and hot food counters where applicable.
• Ensure health and safety procedures are followed by all team members.

Sales and Financial Control

• Support the achievement of sales, margin, and profitability targets.
• Monitor waste, markdowns, stock losses, and operating costs.
• Ensure accurate cash handling, till reconciliation, and cash security.
• Identify opportunities to increase sales and improve store performance.
• Monitor promotional displays, pricing, and product availability.

Health, Safety and Compliance

• Maintain a safe working environment for customers and staff.
• Ensure incidents, accidents, and hazards are reported appropriately.
• Follow relevant employment, food safety, and health and safety requirements.
• Ensure store equipment and facilities are maintained and issues reported.

Skills and Experience

• Previous retail or convenience store experience, preferably in a supervisory role.
• Strong leadership, communication, and organisational skills.
• Excellent customer service and problem-solving abilities.
• Good understanding of stock control, cash management, and store operations.
• Knowledge of food safety and HACCP procedures.
• Ability to work under pressure and manage competing priorities.
• Flexibility to work shifts, weekends, and public holidays as required.

Reporting Structure

Reports directly to the Store Manager.

Main Objective

To support the Store Manager in delivering excellent customer service, maintaining high operational and food safety standards, developing an effective team, and achieving the store’s sales and profitability objectives.

Pay: €15.00-€18.00 per hour

Expected hours: 40.0 per week

Benefits:

• Company pension
• Employee assistance program
• On-site parking
• Sick pay

Work Location: In person