Assistant Manager

Assistant Manager – The Lucky Hotel

Ready to run the show?

The Lucky Hotel is looking for an Assistant Manager who knows how to lead from the front, keep the energy high and make a busy venue look effortless.

We’re looking for someone who thrives in the action, loves people and knows that great hospitality is all about getting the details right — even when the place is absolutely pumping.

THE ROLE

Working closely with our Operations Manager, you’ll be a key part of the leadership team, helping drive people, performance, operations and culture across the venue.

You’ll be trusted to make decisions, bring ideas to the table and turn them into action.

Ideas? Backed.
Initiative? Encouraged.

You’ll be responsible for:

• Driving revenue and smashing venue targets
• Keeping daily operations running smoothly and efficiently
• Maintaining high standards across F&B, service and guest experience
• Ensuring compliance, safety and operational standards are on point
• Coaching, developing and motivating the team
• Leading across F&B, events, gaming, security, maintenance, and cash management
• Building a team culture people actually want to be part of
• Being hands-on and jumping in wherever the venue needs you

This is a lead-from-the-front role. You’ll be on the floor, making decisions, solving problems, supporting your team and making sure The Lucky delivers every single shift.

WHO YOU ARE

You’re confident, proactive and calm when things get chaotic.

You know how to hold a high standard without sucking the fun out of hospitality. You can make a call when it needs to be made, back your team and keep the wheels turning when the venue is firing.

You’ll bring:

• 1+ years’ experience as a Duty Manager in a large or multifaceted venue
• Strong operational F&B experience
• A solid understanding of hospitality compliance
• Strong communication and decision-making skills
• A genuine passion for people and developing teams
• A proactive, solutions-focused mindset
• Plenty of personality

And yes, a cheeky smile while running a tight ship definitely gets bonus points.

WHO WE ARE

The Lucky Hotel is part of the Tilley & Wills Hotel Group, with 8+ venues across NSW, SA and QLD.

We’re serious about hospitality, but never take ourselves too seriously.

We invest in our people, celebrate big wins, back individuality and create genuine opportunities for our teams to grow.

THE PERKS

• No split shifts
• No clopens
• Two consecutive days off
• Leadership development programs
• Peer-recognised awards
• External training budget
• Birthday leave
• Gym membership and wellness days
• Discounts across our bars, restaurants and pubs
• Opportunities to grow across the wider group

And we love celebrating our people.

This year alone, our team have taken part in the AHA Women’s Scholarship, been finalists and winners at the AHA Awards for Excellence and Rising Star Awards, enjoyed our annual Managers Dinner and trip away, and taken part in activity-based team days.

Think you’re the one?

We’ve got big plans, bold ideas and plenty happening at The Lucky.

If you’re ready to step up, lead a great team and help make Newcastle’s favourite local even better — we want to meet you.