Assistant Manager

Company Description Esse India is a Canada-focused immigration and visa consulting firm known for providing cost-effective services to clients in Delhi and beyond. The team has strong expertise in Canadian immigration rules, regulations, and procedures, helping clients navigate complex visa processes confidently. Esse India emphasizes trust, transparency, and value for money, aiming to deliver reliable guidance throughout the immigration journey. Since its establishment, the firm has maintained a focus on client satisfaction, ensuring that individuals receive personalized support that aligns with their expectations and investment.

Role Description The Assistant Manager role is a full-time, on-site position based in Canada. This role involves supporting daily operations of the immigration consulting practice, including coordinating client consultations, maintaining documentation, and tracking application progress. The Assistant Manager will help manage client communication, address inquiries, and ensure that information on immigration programs and requirements is accurate and up to date. Responsibilities include assisting with process improvements, preparing reports for senior management, and collaborating with consultants to provide a smooth client experience. The role also requires maintaining high standards of professionalism, confidentiality, and service quality in all interactions.

Qualifications

• Strong client service and relationship management skills, with the ability to handle inquiries, manage expectations, and build trust.
• Operational and administrative skills, including documentation management, coordination of appointments, and report preparation.
• Communication and interpersonal skills, with clear spoken and written English and the ability to work effectively with diverse clients and colleagues.
• Basic knowledge or strong interest in immigration processes, Canadian visa categories, and regulatory requirements (prior experience in immigration or legal services is an advantage).
• Organizational and time management abilities, including multitasking, prioritizing workload, and meeting deadlines in a fast-paced environment.
• Proficiency with office productivity tools (e.g., MS Office, email, spreadsheets, CRM or case management systems).
• Bachelor’s degree in business, administration, law, or a related field preferred; relevant professional certifications are an added advantage.