Assistant Manager

Company: IMPORTED CARS LIMITED
Position: Assistant Manager
Location: Palmerston North, 4414, New Zealand
Employment Type: Permanent, Full-Time
Working Hours: 30–40 hours per week
Hourly Pay Rate: NZD $25.00–$35.00 per hour

About the Role

Imported Cars Limited is seeking a motivated, organised and responsible Assistant Manager to support the efficient day-to-day operations of our motor vehicle dealership. The successful candidate will assist the management team in overseeing vehicle sales, staff coordination, inventory management, customer service, administrative activities and overall dealership performance.

The role requires strong organisational abilities, leadership skills and a commitment to maintaining high operational and customer service standards.

Key Duties and Responsibilities

• Assist the Manager in planning, organising and coordinating the daily operational activities of the motor vehicle dealership.
• Support the supervision of sales associates and other dealership staff, including allocating daily responsibilities, preparing staff rosters and monitoring work performance.
• Assist in implementing sales strategies, monitoring sales targets and improving overall dealership performance and profitability.
• Oversee customer service activities and ensure customers receive professional assistance throughout the vehicle purchasing process.
• Assist in managing vehicle inventory, including monitoring stock availability, vehicle arrivals, sales records and stock movements.
• Coordinate with vehicle suppliers, transport providers and other relevant parties regarding vehicle purchases, deliveries and stock availability.
• Supervise the preparation, presentation and display of vehicles to ensure they meet dealership standards before being offered for sale.
• Monitor customer enquiries, sales leads and follow-up activities to support the sales team in converting enquiries into vehicle sales.
• Assist the Manager in reviewing vehicle pricing, market demand and competitor activities to support competitive sales strategies.
• Oversee the preparation and maintenance of vehicle sales documentation, invoices, purchase agreements, ownership transfer records and other relevant dealership paperwork.
• Assist in coordinating vehicle inspections, servicing, grooming and delivery arrangements to ensure vehicles are ready for customers.
• Support the recruitment, induction, training and performance monitoring of dealership employees.
• Monitor daily sales transactions, payment records and operational expenses and assist management with financial and sales reporting.
• Handle escalated customer enquiries and complaints and implement appropriate solutions to maintain customer satisfaction.
• Assist in managing online vehicle listings, advertising activities and promotional campaigns to improve dealership visibility and generate sales enquiries.
• Monitor dealership security, vehicle key management, stock protection and workplace health and safety procedures.
• Develop and implement operational improvements in consultation with the Manager to enhance staff productivity, sales efficiency and customer service.
• Prepare regular operational reports relating to sales performance, vehicle stock, staff activities and customer enquiries for review by management.
• Ensure dealership activities comply with applicable consumer protection legislation, motor vehicle trading requirements and company policies.
• Act on behalf of the Manager in coordinating daily dealership activities during the Manager's absence, within the authority delegated by management.

Minimum Requirements

no work experience and no formal qualification required

Pay: $25.00 – $35.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person