Assistant Manager

Waterville, County Kerry, Ireland

Assistant Manager - Maternity Cover

The Assistant Manager (“AM”) position at Hogs Head Golf Club (“HHGC”) is a wonderful opportunity to serve at one of the top private, resort golf clubs in the world. HHGC is seeking an experienced, dynamic and innovative Assistant Manager (“AM”) reporting to the Lodge Manager of Hogs Head Golf Club. The contract is a fixed-term contract for maternity cover, effective from the 4th of January 2027 to Dec 22nd 2027. The (“ADM”) functions as a member of the senior member of the operations team for the 48 Bedroom Lodge and 8 Cottages of HHGC (84 rooms) and will oversee the smooth running of same, maintaining Hogs Head Golf Club’s policies and procedures and ensuring all staff meet these requirements. The mainstay of the role is to welcome and manage the luxurious personal experience for our Hogs and Guests during their time with us to ensure they receive the highest level of service on a consistent basis.

Facility Information

Hogs Head Golf Club was “Built by Friends, for Friends, for Fun.”

Hogs Head Golf Club has breathtaking vistas including the Finglas River flowing through the course, majestic cliff holes overlooking Ballinskelligs Bay and the seaside charm of Waterville village. Hogs Head Golf Club is an experience unlike any other. It is our personal, sincere and genuine attention to every detail that makes the impossible come to life, creating unique and long-lasting relationships along the way. Designed by legendary golf architect Robert Trent Jones Jr., Hogs Head is a private members' club situated just a mile from Waterville Golf Links on the Ring of Kerry. Named after a marine bearing point on the Ballinskelligs Bay, and completed in 2017, this spectacular layout was voted the “Best New International Course” by Golf.com. Built on a majestic peninsula outside Waterville Village with stunning sea, mountain, river, and lake views, Hogs Head plays high above the ocean atop dramatic cliffs. It has many classic design features, including a nod to Tillinghast's theory on a gentle opening hole, and a Biarritz green (but interestingly found on a par 5). But the most notable inclusion is the 13th - a clifftop par 3, with not one but two infinity greens. Owned and operated by Alvarez & Marsal, Inc., HHGC is not only one of the top club experiences in Ireland, but with a focus on providing an elite, championship golf experience coupled with superior lodging accommodations and service, it is becoming one of the most sought-after clubs in the world. www.hogsheadgolfclub.com

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Performs other duties as assigned by management.

· Create a warm, friendly, welcoming and engaging environment for all members and guests coming to Hogs Head Golf Club.

· Liaise with the Lodge Manager, Assistant Deputy, Concierge, Reservations, Transport and Food and Beverage teams about all reservations and group bookings.

· Understand in depth all information related to the upcoming bookings, query any inconsistencies and deliver this information to all relevant departments.

· Attend the daily morning briefing meeting and communicate information gathered at these meetings throughout the Lodge.

· Assist with check-in and check-out where needed.

· Maintain a management presence throughout the Lodge in the absence of senior management.

· Ensure there is always the correct amount of supervision, especially for group check-ins, late check-ins, and large tournament arrival/departures

· Create a member-centric culture to collect preferences and proactively utilise this information to create a seamless, best-in-class service and experiences for our members across all areas.

· Ensure that all team members are following the Forbes Five-star standard and that SOPs are in place for all tasks. Review these standards regularly with the team.

· Follow up on all guest requests and ensure they are actioned by the team.

· Attend the weekly HOD meeting and take minutes when requested and distribute the minutes the following day to all members.

· Assist with the creation and publication of rosters when required for front office staff.

· Oversee all hours on our time and attendance system. Control any overtime and ensure payroll and expenses are in line with the budget; explain any overages.

· Ensure a consistent standard of quality and presentation in all front-of-house areas in the Lodge and that the back-of-house areas are cleaned and well maintained.

· Check that the team are presentable and following the uniform standards.

· Ensure security SOPs are followed by the porters and duty managers. All reports must be followed up with the appropriate action and communicated to senior management, especially any security breaches, intruder alarms and fire alarms.

· Responsible for mentoring and coaching the team to achieve their goals and development programme.

· To execute a plan for luggage delivery and departure daily. Crucially, during tournaments & busy departure days. Ensure guests are aware of luggage collections and all bags are tagged and delivered/departed as per SOP.

· Communicate any changes in travel plans, luggage plans, and departure times to the guests, ideally face-to-face or via a letter to their rooms.

· Deal with any complaints and action appropriately and communicate any shortfalls to the senior management team.

· Follow up on guest feedback surveys to enhance the guest experience.

· Continue to innovate and create guest experiences to showcase the local area; work with the Lodge Manager and the Concierge team to create new experiences each year, in particular to develop non-golfing activities.

· Enhance the member arrival experience in conjunction with the Front Office Manager to ensure a smooth and welcoming check-in.

COMMUNICATION:

· Liaise efficiently with the Lodge Manager, Assistant Deputy Manager and HOD’s to always enhance our members and guests’ experiences.

· Maintain effective communication to ensure plans, challenges and successes are understood, and individual performance is aligned to Company requirements.

· Respond to any guest complaints and find the appropriate solution

TRAINING AND DEVELOPMENT:

· Continuously develop job knowledge by attending all scheduled company training.

· Promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.

· Ensure team members are conversant with and aware of Company standards and that those standards are fully implemented.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• 4 years’ experience in a 5-star Hotel environment is necessary.
• 2 years’ experience in a management role.
• Must possess excellent guest service skills.
• Attention to detail.
• Highly organised.
• Ability to work in a pressurised team environment.
• Must have fluent English, both oral and written.

CRITICAL SKILLS:

• Excellent communication skills, verbal and written.
• Organizational and critical thinking skills

· Have a positive attitude and excellent interpersonal skills.

• Able to work effectively with and present information to other department heads, staff and vendors.

PHYSICAL DEMANDS:

• Must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, and depth perception.
• Required to walk or move to various locations within the property; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• Schedule must be flexible to include weekends and holidays.

COMPENSATION AND BENEFITS- This is a temporary position. Work - Life balance is important at Hogs Head Golf Club.

· Remuneration DOE

· Regular Activities and gatherings for all teams across HHGC

· Wellness at work events

· Refer a friend scheme

· Continual training and development

· Goal-oriented career growth

· Staff uniforms

· Playing privileges

· Bike to work scheme

· End-of-year recognition party

· Social events and activities

· Meals while on duty

INSTRUCTIONS ON HOW TO APPLY:

Preparing a thoughtful letter of interest and alignment with the above-noted expectations and requirements is necessary.

Your letter should be addressed to Michelle O'Sullivan, HR Manager, and clearly articulate why you want to be considered for this position.

Please send via email to: [email protected]; No Phone calls please.

Expressions of interest should be conveyed no later than 5pm on November 7th, 2026.

Benefits:

• Bike to work scheme
• Company events
• On-site parking

Experience:

• Hospitality management: 4 years (required)

Work authorisation:

• Ireland (required)

Work Location: In person