Assistant Manager

Assistant Facility Manager

ISI® Elite Training — Belmont, NC

ISI® Elite Training Belmont is looking for an energetic, organized, and sales-minded Assistant Facility Manager to help grow our community and deliver an exceptional member experience.

Our 50-minute, coach-led training sessions help people build strength, confidence, and lasting relationships. As Assistant Facility Manager, you’ll work alongside the Facility Manager and Head Performance Coach to support membership sales, daily operations, and member retention.

What You’ll Do

Drive membership sales

• Respond promptly to new leads through calls, texts, email, and social media.
• Schedule first visits, welcome guests, and guide them through the membership process.
• Clearly explain membership options, promotions, and the value of ISI.
• Follow up consistently with prospects, trial members, and former members.
• Keep lead records, sales activity, and follow-up tasks accurate and current.

Create an outstanding member experience

• Learn members’ names, celebrate milestones, and build meaningful relationships.
• Help new members feel comfortable, connected, and confident from their first visit.
• Reach out to members whose attendance has dropped and help them reconnect.
• Address questions and concerns professionally, escalating issues when appropriate.
• Support referrals, member events, challenges, and community engagement.

Support daily facility operations

• Help maintain a clean, organized, welcoming, and well-stocked facility.
• Assist with opening and closing procedures, front desk coverage, and scheduling.
• Process memberships, account updates, retail purchases, and payment follow-up accurately.
• Follow established procedures for membership changes and account concerns.
• Identify maintenance needs and communicate operational issues promptly.

Help lead the team

• Set the standard for professionalism, hospitality, follow-through, and accountability.
• Assist with onboarding and training Sales Leaders.
• Reinforce sales processes, service expectations, and daily priorities.
• Provide leadership and help keep operations running smoothly when the Facility Manager is away.
• Coordinate with the coaching team to create a consistent experience for every guest and member.

What We’re Looking For

• Experience in sales, customer service, hospitality, fitness, or a related field.
• Confidence initiating conversations, asking for the sale, and following up.
• Strong communication, organization, and time-management skills.
• A dependable, positive teammate who takes initiative and follows through.
• Comfort using membership software, spreadsheets, and digital communication tools.
• A passion for fitness and helping others succeed.
• Availability for early mornings, evenings, and rotating weekends.

Previous supervisory experience and experience with Mindbody or a CRM are preferred. A personal training certification is not required for this management and sales role.

How Success Is Measured

Success in this role means consistent lead follow-up, strong first-visit attendance and membership conversions, accurate records, positive member relationships, and reliable daily operations. You’ll help the facility meet its sales and retention goals while supporting a team members enjoy being around.

Why Join ISI Belmont?

• Make a direct impact on people’s health, confidence, and sense of belonging.
• Work in an energetic, team-oriented fitness community.
• Build your skills in sales, leadership, and facility management.
• Help shape the continued growth of ISI Belmont.

Ready to help lead from the front? Apply with your résumé and a brief introduction explaining why you’d be a great fit for ISI Elite Training Belmont.

Pay: $16.00 - $18.00 per hour

Expected hours: 25.0 – 35.0 per week

Work Location: In person