Assistant Manager

Hiring for Assistant Manager

Location Hyderabad, TG (Nanakramguda)

Responsibilities

Develop and maintain Quality Assurance Frameworks for Calls, Emails, WhatsApp, Salesforce, and operational processes.

Design, review, and update Quality Scorecards, Quality Assurance (QA).

Ensure quality evaluations are conducted in accordance with approved methodologies.

Review completed evaluations for scoring consistency and objectivity.

Monitor quality trends across teams, channels, and business units.

Ensure compliance with approved sampling methodologies.

Conduct calibration sessions with Operations, Business Leaders, and Quality teams.

Monitor evaluator consistency and scoring accuracy.

Validate evaluation evidence and supporting documentation.

Identify recurring quality failures and behavioral trends.

Recommend corrective and preventive actions.

Improve customer interaction quality through coaching and process enhancements.

Ensure adherence to communication standards and brand guidelines.

Qualifications: -

Bachelor’s degree in business administration, Commerce, Finance, Accounting

Primary Skills: - Quality Assurance (QA

Secondary Skills: - Governance & Internal Controls