Assistant Manager

Altitude Trampoline Park is looking for a dependable, energetic Assistant Manager who knows how to lead a team, deliver excellent customer service, and keep a fast-paced operation running smoothly.

This is not just a customer service position. We are looking for someone who is comfortable taking charge of a shift, coaching employees, solving problems, and maintaining high standards even when the park is busy.

What You'll Do

As an Assistant Manager, you'll work alongside the General Manager and management team to help oversee daily park operations.

Responsibilities include:

• Leading and motivating team members during shifts
• Assigning positions and keeping employees productive and engaged
• Providing excellent customer service and resolving customer concerns
• Coaching employees and holding the team accountable to expectations
• Helping maintain a clean, safe, and organized facility
• Opening and closing the park
• Handling cash and completing shift/closing procedures
• Supporting birthday parties, group events, concessions, and front desk operations
• Helping train new employees
• Maintaining Altitude's safety and customer service standards
• Stepping in wherever needed during busy periods

What We're Looking For

Our strongest candidates will have:

• At least 1 year of leadership, supervisory, or management experience
• Experience leading employees in a fast-paced environment
• Strong communication and customer service skills
• The ability to stay calm and make good decisions under pressure
• Dependability and a strong work ethic
• Confidence coaching and directing employees
• Attention to cleanliness, safety, and operational standards

Leadership experience in restaurants, retail, hospitality, entertainment, recreation, gyms, family entertainment centers, or other high-volume customer-facing businesses is especially relevant.

Schedule

Assistant Managers should have flexible availability and be able to work during our busiest operating periods, including evenings and weekends.

Why Altitude?

This is a great opportunity for someone who enjoys leading people but doesn't want to sit behind a desk all day.

You'll work in a fast-paced, active environment where every day is different, while gaining hands-on experience in team leadership, customer service, events, sales, and business operations.

Pay range: $15.00–$18.00 per hour based on leadership experience and qualifications.

If you're dependable, confident leading a team, and enjoy working in a busy environment, we'd like to hear from you.

Pay: $15.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• How many years of leadership or supervisory experience do you have?
• Are you available to work evenings & weekends?
• Please briefly describe a position where you were responsible for leading or supervising other employees. What were your responsibilities?

Work Location: In person