Assistant Manager

One Stop Convenience Store

Job Title: Assistant Store Manager
Department: Retail Operations
Location: One Stop Convenience Store
Store opening timings: 6.30am - 9.45pm

Job Purpose

To support the Store Manager in the effective day-to-day running of the store, ensuring high standards of customer service, store presentation, stock availability, compliance and team performance.

The Assistant Store Manager will help drive sales, control operating costs, minimise waste and stock losses, and ensure that the store operates efficiently.

The successful candidate will be proactive, commercially aware, organised and confident in supervising a retail team. They must be willing to take responsibility for the store in the Store Manager's absence and lead by example.

Key Responsibilities

1. Store Operations

• Assist the Store Manager with the daily running of the store, ensuring that all operational tasks are completed efficiently and to the required standard.
• Take responsibility for the store in the Store Manager's absence, ensuring continuity of service and effective decision-making.
• Ensure the store opens and closes on time and that all opening, closing and security procedures are followed.
• Maintain high standards of cleanliness, organisation and presentation throughout the shop floor, stockroom and staff areas.
• Ensure shelves are fully stocked, products are correctly displayed and promotional activity is implemented in accordance with One Stop requirements.
• Monitor store equipment and report any faults, maintenance issues or health and safety concerns promptly.
• Ensure sufficient staffing cover is maintained and daily tasks are completed within allocated working hours.

2. Staff Supervision and Team Management

• Supervise, support and motivate colleagues to maintain high standards of performance and customer service.
• Allocate daily duties and ensure that staff complete their responsibilities within the required timeframes.
• Assist with preparing staff rotas, arranging shift cover and managing attendance.
• Support the induction and training of new employees, ensuring they understand store procedures and their responsibilities.
• Monitor staff performance, punctuality, conduct and compliance with company policies.
• Address minor performance or operational issues promptly and escalate more serious concerns to the Store Manager.
• Lead by example, promoting teamwork, professionalism, accountability and a positive working environment.
• Ensure staff take breaks in accordance with their rotas and store procedures.

3. Stock Management and Availability

• Oversee stock replenishment, deliveries, date rotation and product availability to ensure shelves remain well stocked.
• Check deliveries for accuracy, discrepancies, damage and shortages, ensuring issues are reported and recorded appropriately.
• Monitor stock levels and identify fast-selling, slow-moving and frequently out-of-stock products.
• Assist with ordering and replenishment, ensuring stock levels reflect customer demand and available storage space.
• Implement effective stock rotation using the first-expiry-first-out principle where appropriate.
• Monitor short-dated products and take appropriate action to reduce waste and prevent the sale of expired goods.
• Ensure promotional lines, seasonal products and key-selling items are available and correctly displayed.
• Assist with stocktakes, stock investigations and the resolution of stock discrepancies.

4. Sales, Profitability and Commercial Performance

• Work with the Store Manager to improve store sales, customer satisfaction and overall commercial performance.
• Monitor sales trends, product performance and customer demand to identify opportunities to increase revenue.
• Encourage effective merchandising, product availability, promotional compliance and additional sales.
• Help minimise waste, markdowns, stock losses, theft and unnecessary operating costs.
• Ensure products are priced correctly and promotional tickets and point-of-sale materials are accurate and up to date.
• Support the effective management of high-margin and impulse-purchase categories.
• Review daily trading performance with the Store Manager and assist in implementing actions to address underperforming areas.

5. Customer Service

• Ensure customers receive friendly, professional and efficient service at all times.
• Lead by example when serving customers, operating tills and handling customer enquiries.
• Resolve customer complaints calmly and professionally, escalating issues where necessary.
• Maintain appropriate queue management and ensure tills are adequately staffed during busy periods.
• Ensure staff provide accurate information regarding products, promotions and store services.
• Promote a welcoming shopping environment that encourages repeat business and customer loyalty.

6. Cash Handling and Loss Prevention

• Ensure cash-handling procedures are followed accurately and consistently.
• Supervise till operation, cashing-up procedures and the reporting of discrepancies in accordance with store policy.
• Maintain appropriate security procedures for cash, keys, deliveries and restricted-access areas.
• Monitor potential theft, suspicious activity and stock losses, reporting concerns through the appropriate channels.
• Ensure age-restricted products are sold in accordance with the law and One Stop's age-verification procedures.
• Follow procedures relating to refunds, voids, discounts and other controlled transactions.

7. Health, Safety and Legal Compliance

• Ensure the store complies with applicable health and safety requirements and One Stop's operational procedures.
• Maintain safe and unobstructed aisles, clear emergency exits and appropriate storage arrangements.
• Ensure food safety, hygiene, date-checking and temperature-monitoring procedures are followed where applicable.
• Ensure age-restricted sales policies, including Challenge 25 where applicable, are followed consistently.
• Complete required operational checks, records and compliance documentation accurately.
• Report accidents, incidents, hazards and equipment faults promptly.
• Support compliance with fire safety, manual handling, waste disposal and other relevant procedures.

8. Communication and Reporting

• Maintain clear and effective communication with the Store Manager and other colleagues.
• Report operational issues, staffing concerns, stock shortages, customer complaints and security incidents promptly.
• Ensure handovers between shifts are accurate and include outstanding tasks and relevant operational information.
• Assist with maintaining store records, checklists, compliance logs and other required documentation.
• Support the implementation of new procedures, promotional campaigns and operational changes.

Person SpecificationEssential Requirements

• Previous experience in a convenience store, supermarket or other fast-paced retail environment.
• Experience supervising colleagues or taking responsibility for running a shift.
• Strong customer service and communication skills.
• Good organisational skills and the ability to prioritise tasks effectively.
• A practical understanding of stock replenishment, stock rotation, deliveries and store presentation.
• Confidence handling cash, operating tills and following retail procedures.
• Ability to work independently, use initiative and make sound decisions.
• A reliable, punctual and flexible approach to work.
• Willingness to work a flexible retail rota, including weekends and opening or closing shifts as required.

Desirable Requirements

• Previous experience as an Assistant Manager, Duty Manager, Team Leader or Senior Retail Assistant.
• Experience working within a convenience store or supermarket franchise.
• Familiarity with One Stop's operating procedures and retail standards.
• Experience with stock control, ordering, merchandising, waste reduction and sales performance monitoring.
• Experience training colleagues and supporting staff performance management.

Key Skills and Attributes

• Leadership and team supervision.
• Commercial awareness and a focus on profitability.
• Strong attention to detail.
• Problem-solving and decision-making.
• Organisation and time management.
• Effective communication and teamwork.
• Customer-focused approach.
• Honesty, accountability and professionalism.
• Ability to remain calm and effective in a busy retail environment.

Working Arrangements

The role will involve working on the shop floor, operating tills, replenishing stock, handling deliveries and supervising the team. The Assistant Store Manager must be prepared to undertake practical retail duties alongside management responsibilities.

Working hours will be agreed in accordance with the store's rota and operational requirements. Weekend work, early starts and evening shifts may be required.

Performance Expectations

The Assistant Store Manager will be expected to:

• Maintain consistent standards of store cleanliness, presentation and organisation.
• Ensure stock is available, correctly displayed and rotated.
• Support the achievement of sales targets and the reduction of waste and stock losses.
• Ensure colleagues complete their duties and follow store procedures.
• Maintain high standards of customer service and legal compliance.
• Communicate operational issues promptly and take appropriate action to resolve them.
• Support the Store Manager in achieving the store's operational and commercial objectives.

General

This job description outlines the principal responsibilities of the role and is not intended to be exhaustive. The employee may be required to undertake other reasonable duties consistent with the position and the needs of the business.

The Assistant Store Manager is expected to act professionally, protect the interests of the business and uphold the standards and procedures applicable to the store.

Pay: £12.71 per hour

Expected hours: 29.0 – 40.0 per week

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Store discount

Work Location: In person