Assistant Manager

Assistant Manager – Pawnbroking & Jewellery Sales

Browns Family Jewellers – Halifax (HX1)

Job Type: Full-time, Permanent
Hours: 5 days per week, including Saturdays and seasonal Sundays (summer and Christmas)
Start Date: Immediate start available

About Browns Family Jewellers

Browns Family Jewellers is a family run company that has established a reputation for excellence in both quality and customer service. The family business heritage stretches back over 180 years to 1840. We currently have 9 stores throughout Yorkshire and a successful website. Our success is driven through buying and selling the finest jewellery and watches at highly competitive prices, which means we have many returning customers who kindly recommend us to their friends and family.

A fantastic opportunity has arisen for our store in Halifax, we are looking for an Assistant Manager to join our hardworking team, working full-time (5 days/week), with an immediate start. The normal working hours for this role will include Saturdays and seasonal Sundays (summer/Christmas).

The Role

This is an exciting opportunity for an experienced retail professional to take the next step in their career within a growing family business. Working closely with the Store Manager, you will help oversee the daily running of the store, motivate the team and deliver an exceptional customer experience.

Key responsibilities will include:

• Supporting the Store Manager with the day-to-day operation of the store.
• Confidently take lead and assume full responsibility for the store on behalf of the store manager in their absence
• Leading by example to deliver excellent customer service and achieve sales targets.
• Building strong customer relationships and promoting repeat business.
• Selling and buying fine jewellery, prestige watches and other valuable items.
• Supporting pawnbroking transactions, valuations and customer enquiries, with training provided where required.
• Assisting with staff training, coaching and development.
• Helping manage stock, merchandising, pricing and store presentation.
• Ensuring all transactions, records and compliance procedures are completed accurately.
• Supporting cash handling, opening and closing procedures, and maintaining store security.
• Helping identify opportunities to grow sales and improve store performance.
• Providing flexible support in line with business needs and rota requirements.

About You

We are looking for someone who is enthusiastic, commercially minded and passionate about delivering excellent customer service. You will be confident supporting a team, handling responsibility and building trust with customers.

The ideal candidate will have:

• Previous experience in retail sales and customer service.
• Experience in a supervisory or team leader role, ideally within jewellery, watches, luxury retail or pawnbroking.

· Be able to communicate effectively with colleagues, customers and senior management ensuring clear direction, positive teamwork and consistently high standards of customer service

• A proven ability to support sales performance and achieve targets.
• Excellent attention to detail and confidence handling valuable items and financial transactions.
• A professional, trustworthy and approachable manner.
• The ability to work independently and as part of a team.
• A flexible approach to working hours, including Saturdays and seasonal Sundays.
• The ability to reliably commute to Halifax or relocate before starting work.

Experience in jewellery sales and pawnbroking would be highly desirable. However, we recognise that the right candidate may come from a different retail background, and in-house training and development will be provided.

Above all, we require an Assistant Manager who is a dependable and capable leader, able to act as a strong second-in-command, support the Store Manager across all key business areas and confidently lead the store in her absence

What We Offer

• Competitive rates of pay, reflecting experience and suitability.
• 28 days' annual holiday, including bank holidays, pro rata.
• Staff pension scheme.
• Generous staff discount.
• In-house training and professional development qualifications.
• Opportunities to develop your career within an established and growing family business.
• The chance to take on a key role in the continued success of our Halifax store.

How to Apply

If you are an enthusiastic retail professional looking for your next challenge and would like to join a respected Yorkshire family business, we would love to hear from you.

Apply via Indeed and attach your CV.

Work Location: In person – Halifax, HX1
Work Authorisation: Applicants must have the right to work in the United Kingdom.

Pay: From £27,000.00 per year

Benefits:

• Company pension
• Employee discount
• Store discount

Ability to commute/relocate:

• Halifax HX1 1PB: reliably commute or plan to relocate before starting work (required)

Experience:

• jewellery sales: 1 year (preferred)
• pawnbroking: 1 year (preferred)
• Retail management: 2 years (preferred)
• Customer service: 2 years (preferred)

Language:

• English (required)

Work Location: In person