Assistant Manager

Assistant Manager

Job Type: Part-time

Location: Evanston, WY

Company Description

FiiZ Drinks is the fastest-growing soda shop across the U.S., celebrated for its customizable soda flavors, energy drinks, crafted waters, hot chocolates, frozen drinks, and a variety of sweet and savory snacks. Known for putting a modern twist on the classic soda shop experience, FiiZ Drinks creates a fun and inviting atmosphere for customers and team members alike. With support from passionate franchise partners, FiiZ maintains its commitment to innovation and exceptional customer service. Join our team and be a part of the FiiZ community in crafting memorable experiences.

Job Summary

We are seeking a motivated, detail-oriented Assistant Manager to support daily store operations and help drive team success. This role plays a key part in ensuring smooth communication, operational efficiency, and a consistently high-quality guest experience. The ideal candidate thrives in a fast-paced environment, is highly organized, and can effectively manage multiple priorities while maintaining strong attention to detail.

Key Responsibilities

• Assist the Store Manager with the daily operation of the store and take the lead during assigned shifts.
• Lead and supervise team members during shifts, ensuring smooth, efficient, and positive store operations.
• Open and/or close the store according to company procedures, including cash handling, cleaning, inventory checks, and securing the store.
• Train, coach, and support team members to ensure FiiZ Drinks standards, recipes, procedures, and customer service expectations are consistently followed.
• Help create a positive, energetic, and team-oriented environment that reflects the FiiZ Drinks culture.
• Monitor drink quality, accuracy, speed of service, cleanliness, and overall store presentation throughout each shift.
• Ensure team members are properly assigned and staying productive throughout the shift.
• Monitor break schedules and staffing needs and communicate any labor or scheduling concerns to the Store Manager.
• Monitor inventory levels and supplies, communicate shortages, and assist with receiving, organizing, and maintaining inventory as needed.
• Provide exceptional customer service and assist with resolving customer questions, concerns, or complaints professionally and promptly.
• Handle cash, POS transactions, and end-of-shift procedures accurately according to company guidelines.
• Follow and help enforce company policies, food safety requirements, safety standards, and operating procedures.
• Assist with implementing promotions, seasonal products, new menu items, and other FiiZ Drinks marketing initiatives.
• Support the store’s local social media presence by capturing and sharing appropriate photos, videos, and content from the store as directed by management.
• Help promote FiiZ Drinks promotions, new products, events, and store activities through approved social media channels.
• Encourage team members to maintain a positive and professional representation of FiiZ Drinks online and follow company social media guidelines.
• Communicate customer feedback, frequently asked questions, and notable store activity that may be helpful to the Marketing team.
• Help maintain equipment, report equipment or facility issues, and communicate maintenance needs to the Store Manager.
• Communicate important shift updates, employee concerns, customer feedback, inventory needs, and operational issues to the Store Manager.
• Support the Store Manager with team accountability, employee performance, and other administrative or operational responsibilities as assigned.
• Step into the Store Manager’s role when the Store Manager is unavailable and help ensure the store continues to operate according to company standards.

Qualifications

Experience

• Previous experience in a supervisory, team lead, customer service, food service, beverage, retail, or hospitality role preferred.
• Previous leadership experience is preferred but not required for the right candidate.
• Experience working in a fast-paced, customer-focused environment.

Leadership & Accountability

• Reliable, responsible, and willing to take ownership of shift operations.
• Ability to lead by example and maintain a positive attitude, even during busy or challenging shifts.
• Ability to coach, motivate, and provide clear direction to team members.
• Comfortable making decisions and addressing employee or operational issues when the Store Manager is not present.
• Able to hold team members accountable while maintaining a respectful and encouraging work environment.

Customer Service

• Friendly, positive, and approachable personality.
• Strong customer service skills and a genuine desire to create a great guest experience.
• Ability to handle customer questions, concerns, and complaints calmly and professionally.

Communication Skills

• Strong verbal and written communication skills.
• Ability to communicate clearly and respectfully with team members, the Store Manager, customers, and other members of management.
• Willingness to communicate issues early rather than allowing problems to escalate.

Organization & Attention to Detail

• Strong organizational skills and attention to detail.
• Ability to prioritize tasks while maintaining standards for drink quality, cleanliness, inventory, and customer service.
• Ability to follow recipes, procedures, checklists, and company standards consistently.

Multitasking & Problem-Solving

• Ability to manage multiple responsibilities in a fast-paced environment.
• Strong problem-solving skills and good judgment.
• Ability to stay calm, organized, and productive during busy periods or unexpected situations.

Social Media & Marketing Support

• Comfortable creating or capturing basic photo and video content for approved store social media use.
• Ability to represent FiiZ Drinks positively and professionally on social media.
• Willingness to support store-level promotions, events, new product launches, and other marketing initiatives.
• Ability to follow company guidelines regarding social media content, brand standards, and appropriate online communication.

Industry Experience — Preferred

• Experience in food service, beverage, retail, or hospitality is a plus.
• Familiarity with POS systems, cash handling, inventory management, food safety, and shift operations is preferred but not required.

Benefits & Perks

• Competitive pay based on experience + tips
• Opportunities for career growth and advancement
• Employee discounts
• Positive, team-oriented work environment

Pay: $12.00 per hour

Benefits:

• Flexible schedule

Experience:

• Quick service & fast food restaurant: 3 years (Preferred)

Work Location: In person