Assistant Manager

LOCATION: YYC

POSITION TYPE: Full-time, salary

POSITION OVERVIEW

Join our team at GRETA as an Assistant Manager and play a key role in crafting unforgettable experiences for our guests. You will be responsible for coaching and mentoring our team while maintaining our commitment to exceptional hospitality, high-quality food and beverage programs, and seamless operations. Additionally, you will leverage your expertise in social media to enhance our brand presence and engagement. If you're a people-person who excels at social media strategy, loves event execution, and thrives in fast-paced environments, this role is for you!

SKILLS & QUALIFICATIONS

• High proficiency in Google Suite (Docs, Sheets, Gmail, Google Calendar) is required
• Experience with POS systems, (specifically LightSpeed is considered an asset)
• Experience with reservation booking systems such as OpenTable or similar is considered an asset
• Strong leadership skills with a demonstrated ability to coach and mentor team members
• Basic understanding of labour cost management, scheduling, and productivity targetsFamiliarity with inventory controls, ordering processes, and cost of goods (COGS) management
• Thrives in a fast-paced environment with excellent organizational and multitasking abilities
• Outstanding verbal and written communication skills
• Detail-oriented, ensuring superior guest experiences and operational efficiency
• Working knowledge of progressive discipline, performance management, and coaching techniques
• Ability to support recruitment efforts including interviewing, onboarding, and training new hires
• Understanding of workplace policies, health & safety standards, and respectful workplace expectations
• Strong understanding of brand standards and ability to execute consistently
• Commercial awareness with a mindset toward driving revenue (events, upselling, guest retention)
• Ability to de-escalate guest concerns and resolve conflict in a professional manner
• Experience in social media content creation, strategy, community engagement, and performance analytics (TikTok, Instagram) considered an asset
• Minimum 1 year of hospitality management experience
• Experience with scheduling tools (e.g., PUSH or similar) considered an asset
• Exposure to HRIS or payroll systems (e.g., PUSH,) considered an asset
• Willingness to relocate to any major city in Canada or the US after 1 year considered an asset
• Valid ProServe Certification

DUTIES & RESPONSIBILITIES

• Oversee and ensure the delivery of exceptional guest experiences through high service and product quality standards
• Assist in coaching and developing the team while actively contributing to store decision-making
• Support the recruitment, onboarding, and training of new team members to ensure a strong cultural and operational fit while following company procedure
• Reinforce company culture, values, and service standards through daily leadership and presence on the floor
• Provide real-time coaching, feedback, and performance support to team members during shifts
• Assist in addressing employee concerns and escalating issues appropriately to senior leadership
• Lead shifts from the floor, ensuring effective staffing levels, service flow, and team accountability
• Monitor labour against sales in real time and adjust staffing or deployment as needed
• Ensure opening, closing, and cash handling procedures are executed accurately and consistently
• Identify and troubleshoot operational inefficiencies or service gaps proactively
• Assist with inventory counts, ordering, and tracking of food, beverage, and supplies
• Support the management team in achieving sales targets, cost controls, and profitability goals
• Contribute to daily/weekly reporting (sales, labour, guest feedback, social performance metrics)
• Maintain our commitment to high-quality food and beverage programs
• Regularly mentor and train employees to uphold company standards
• Act as a point of escalation for guest concerns and ensure timely, professional resolution
• Proactively engage with guests to build relationships and enhance overall experience
• Monitor online reviews and support responses where required
• Ensure adherence to all health, safety, liquor, and employment standards regulations
• Maintain cleanliness, organization, and brand standards across all areas of the venue
• Support implementation of company policies, procedures, and operational updates
• Execute in-store marketing initiatives, events, and promotions in collaboration with leadership
• Identify local partnership or community engagement opportunities to drive traffic
• Perform necessary administrative tasks to support smooth store operations
• Collaborate with marketing and leadership teams to drive social media growth and engagement

AVAILABILITY REQUIREMENTS

• This role requires flexibility to work evenings, late night, weekends, and holidays.

COMPENSATION, PERKS & BENEFITS

• Total compensation range is $70,000 - $85,000 inclusive of gratuities and bonus opportunities
• Base salary is based on experience
• Paid vacation days
• Comprehensive health benefits package, including dental, critical illness, life insurance, paramedical, out-of-country emergency medical, prescription drugs, (after 3-month full-time probationary period) offered at a prorated rate
• Exclusive industry-leading discounts accessible at all GRETA and Hudsons Canada’s Pub locations, ensuring your perks extend beyond the workplace
• Annual GRETA Merch Allowance
• Professional Development opportunities
• Duty meals
• Referral Program
• Goodlife Membership Corporate Rate

Pay: $70,000.00-$85,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Experience:

• Bar management: 3 years (required)

Licence/Certification:

• ProServe (required)

Location:

• Calgary, AB T2R 0A4 (required)

Work Location: In person