Assistant Manager

ASSISTANT MANAGER Club Operations & Member Experience Reports To: General Manager

LEAD. GROW. MAKE AN IMPACT. Are you an energetic, people-focused leader who enjoys developing a team, connecting with customers, and driving results?

Crunch Fitness is looking for an Assistant Manager to help lead daily club operations, support membership growth, develop employees, and create an exceptional member experience. If you have leadership experience in fitness, sales, hospitality, retail, restaurants, or another customer-focused industry, this is an opportunity to grow your career in a high-energy environment.

WHY JOIN CRUNCH?

• Medical, dental, vision insurance, and 401K for Qualifying Employees
• Complimentary Crunch Fitness membership and 1:1 personal training 
• Employee discounts and other club benefits
• Professional growth and advancement opportunities
• Assistance and discounts in fitness certifications and credits to advance your fitness career
• Hands-on experience in leadership, sales, operations, and business management
• Supportive, team-oriented leadership environment

WHAT YOU'LL DO

• Support the General Manager with daily club operations and business goals.
• Lead, coach, and develop employees while helping build a positive, accountable team culture.
• Assist with recruiting, hiring, onboarding, and training.
• Support membership sales, revenue, retention, and profitability goals.
• Oversee lead follow-up, club tours, membership conversions, and sales activity.
• Help grow the club through referrals, events, promotions, community partnerships, and corporate memberships.
• Build strong member relationships and help resolve questions or concerns.
• Maintain a welcoming, clean, safe, and professional club environment.
• Assist with staffing, opening and closing procedures, facility maintenance, inventory, purchasing, payroll, budgeting, and expense management.
• Work with department leaders to support club initiatives, events, fitness challenges, and community outreach.
• Ensure company policies, procedures, and operational standards are followed.

WHAT WE'RE LOOKING FOR

• Open-minded, dynamic team member who is dedicated to the Crunch Fitness mission and culture
• Some leadership or customer service experience preferred 
• High school diploma or equivalent
• Experience in fitness, hospitality, retail, restaurants, sales, or another customer-focused industry preferred
• Current CPR certification required (Crunch Fitness may assist in obtaining)
• Strong leadership, communication, organization, and problem-solving skills
• Ability to motivate and develop a team
• Comfortable working in a fast-paced environment and managing competing priorities
• Proficiency with computers and club management software
• Flexible schedule, including evenings, weekends, and holidays as needed
• Ability to regularly lift and carry up to 50 pounds

READY TO GROW WITH CRUNCH? If you're ready to take the next step in your management career and help create a club where employees want to work and members want to be, we'd love to meet you!

LEAD THE TEAM. SUPPORT THE CLUB. GROW WITH CRUNCH.

Responsibilities may be modified or adjusted based on business needs.