Assistant Manager

The Assistant Manager partners with the General Manager to lead daily restaurant operations, deliver an outstanding Guest experience, and develop a high-performing team. This role helps drive sales, profitability, operational excellence, and team engagement while preparing for future advancement into a General Manager position within approximately two years. 

The Assistant Manager plays a hands-on leadership role by coaching team members, ensuring food quality and safety, supporting hiring and training, managing costs, and creating an environment where both Guests and team members thrive.

Essential Duties & Responsibilities:

• Support the daily operation of the restaurant, ensuring exceptional Guest service, product quality, cleanliness, and speed of service.
• Lead by example by working alongside the team in all areas of the restaurant.
• Resolve Guest concerns quickly and professionally.
• Ensure consistent execution of Marco's operating standards and systems.
• Maintain a clean, organized, and safe restaurant environment.
• Assist with recruiting, interviewing, hiring, onboarding, and developing team members.
• Coach and train employees to deliver a consistent 5-Star Guest experience.
• Provide ongoing feedback, recognition, and accountability to build a high-performing team.
• Foster an engaging workplace that reflects Marco's culture and values.
• Support achievement of sales, profitability, labor, and food cost goals.
• Assist with inventory management, ordering, and product control.
• Help manage labor through effective scheduling.
• Review business results with the General Manager and identify opportunities for improvement.
• Protect company assets, including cash handling and inventory controls.
• Support Local Store Marketing initiatives that increase brand awareness and drive sales.
• Build positive relationships within the local community.
• Help execute promotional campaigns and restaurant events.
• Ensure compliance with all food safety, sanitation, and workplace safety standards.
• Maintain accurate information in company systems including POS, Inventory IQ, Marco's University, and personnel records.
• Follow all company policies and applicable federal, state, and local regulations.

Qualifications:

Required:

• Minimum 1 year of restaurant management or leadership experience
• High school diploma or equivalent
• At least 21 years of age
• Valid driver's license
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Ability to stand for extended periods and lift up to 50 pounds