Assistant Manager

Company Description Dry Goods USA grew out of the long retail heritage of Von Maur, a family-founded dry goods store established in 1872 in downtown Davenport, Iowa. Inspired by this history, Dry Goods blends a tradition of attentive, customer-focused service with a modern approach to fashion retail. The company offers a constantly updated selection of contemporary clothing, jewelry, and accessories designed to help customers create current, stylish looks. Team members are encouraged to deliver personalized service in a vibrant, trend-driven store environment that appeals to a new generation of shoppers.

Role Description The Assistant Manager is a full-time, on-site role based at the Dry Goods USA store in Ann Arbor, MI. This role supports the Store Manager in overseeing daily operations, including opening and closing procedures, visual merchandising, inventory management, and maintaining store cleanliness and organization. The Assistant Manager leads by example in delivering excellent customer service, coaching team members on selling behaviors, and resolving customer concerns in a professional manner. Responsibilities include assisting with scheduling, training, and performance feedback, monitoring sales goals, and supporting promotional activities to drive store results. The role also involves ensuring adherence to company policies and fostering an inclusive, collaborative work environment.

Qualifications

• Retail operations skills, including experience with store procedures, inventory handling, and basic cash management.
• Customer service and sales skills, with a focus on engaging customers, identifying needs, and recommending products to enhance their shopping experience.
• Leadership and team supervision skills, including coaching, delegation, and supporting a positive, respectful workplace.
• Organizational and time management skills to prioritize tasks, meet deadlines, and maintain store standards during busy periods.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and interact professionally with customers.
• Interest in fashion and trends, with the ability to translate product knowledge into styling suggestions and merchandising ideas.
• Prior retail or supervisory experience in a customer-facing environment preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as business needs require.
• High school diploma or equivalent required; additional education in business, fashion, or a related field is a plus.