Assistant Manager

Job Description: Assistant Manager Inside Sales

Location: Noida, India
Employment Type: Full-Time
Function: Inside Sales / Merchant Acquisition / Digital Sales

Position Overview

We are looking for a passionate, target-driven, and result-oriented Assistant Manager Inside Sales to lead and manage a team of inside sales executives focused on merchant acquisition, digital sales, and revenue generation.

The role involves driving business growth by onboarding small and medium-sized businesses (SMBs) onto digital platforms and helping merchants improve their online visibility, customer engagement, and revenue. The ideal candidate will have strong leadership skills, experience in B2B sales, and the ability to drive team performance through effective coaching, sales planning, and performance monitoring.

Key Responsibilities

1. Team Management & Leadership

• Lead, motivate, and manage a team of inside sales executives to achieve individual and team sales targets.
• Monitor daily sales activities, productivity, conversion rates, and revenue performance.
• Conduct regular team huddles, performance reviews, and one-on-one coaching sessions.
• Identify skill gaps and provide training on sales techniques, product knowledge, objection handling, and negotiation.
• Drive accountability and maintain a high-performance, target-oriented team culture.

2. Sales Strategy & Revenue Generation

• Develop and execute sales plans to achieve monthly and quarterly revenue targets.
• Drive merchant acquisition and closure of high-value sales opportunities.
• Monitor the sales pipeline, lead conversion, follow-ups, and deal closure.
• Identify opportunities to improve revenue, conversion rates, and sales productivity.
• Support team members in handling complex negotiations and closing high-ticket deals.

3. Consultative Selling & Merchant Engagement

• Ensure the team understands merchant requirements and recommends suitable digital solutions.
• Guide executives in conducting effective product demonstrations and sales presentations.
• Help the team address customer objections and communicate the value proposition effectively.
• Build and maintain strong relationships with merchants and key stakeholders.
• Drive customer satisfaction, repeat business, and long-term merchant engagement.

4. Field Team Coordination

• Coordinate with Relationship Managers (RMs) and field sales teams to improve meeting quality and sales conversions.
• Ensure scheduled merchant meetings are valid and aligned with defined business guidelines.
• Track meeting outcomes and provide feedback to improve lead quality and field productivity.
• Work collaboratively with cross-functional teams to resolve sales-related challenges and accelerate closures.

5. Performance Monitoring & Reporting

• Track daily, weekly, and monthly sales performance against assigned targets.
• Prepare and share reports on revenue, conversion rates, productivity, pipeline health, and team performance.
• Maintain accurate CRM records and ensure timely updates of sales activities.
• Analyze performance trends and implement corrective actions to address gaps.
• Ensure compliance with sales processes, operational guidelines, and reporting standards.

6. Process Improvement

• Identify opportunities to streamline sales processes and improve team efficiency.
• Implement best practices for lead management, follow-ups, customer engagement, and deal closure.
• Collaborate with management to improve sales strategies, team productivity, and overall business outcomes.

Qualifications & Experience

• 47 years of experience in Inside Sales, B2B Sales, Digital Sales, or Merchant Acquisition.
• At least 12 years of experience in team handling, sales supervision, or a leadership role.
• Proven track record of achieving sales targets and driving revenue growth.
• Experience in selling high-value products or services to merchants and SMBs.
• Strong understanding of sales pipelines, conversion metrics, and performance management.
• Experience with CRM tools and sales reporting.

Required Skills

• Team Leadership & People Management
• Inside Sales & B2B Sales
• Revenue Generation & Target Achievement
• Sales Coaching & Performance Management
• Negotiation & Objection Handling
• Merchant Acquisition & Relationship Management
• Analytical Thinking & Problem-Solving
• CRM Management & Sales Reporting
• Stakeholder Management & Cross-functional Coordination
• Excellent Verbal and Written Communication

Key Performance Indicators (KPIs)

• Achievement of monthly and quarterly revenue targets.
• Team target achievement and individual sales productivity.
• Merchant acquisition and successful deal closures.
• Lead-to-meeting and meeting-to-sale conversion rates.
• Sales pipeline health and follow-up effectiveness.
• Team productivity, attendance, and performance improvement.
• CRM accuracy and compliance with sales processes.

Why Join Us?

• Opportunity to work in a fast-growing digital business ecosystem.
• Exposure to high-impact merchant acquisition and revenue-generating initiatives.
• Opportunity to lead, coach, and develop a high-performing sales team.
• Performance-driven culture with career growth opportunities.
• Collaborative work environment focused on innovation and customer success.

Role Summary: The Assistant Manager – Inside Sales will be responsible for leading the inside sales team, achieving revenue targets, improving conversion rates, and driving merchant acquisition through effective sales management, coaching, and cross-functional collaboration.