Assistant Manager

HANBAO is all about great food, great drinks, and great vibes.

We believe everyone should receive the same high standard of service that has been keeping our guests coming back time after time. With this comes high quality food and drink, exceptional and memorable customer service, and an unmatched atmosphere.

We pride ourselves on our menu and our team, as these are the elements that bring our vision to life.

Job Description

We are looking for a dynamic, proactive, and experienced leader to join our team. You will work closely with the senior management team to oversee various aspects of restaurant operations, including guest service, staff management, and administrative tasks. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering exceptional hospitality.

Responsibilities:

• Welcoming and attending to guests with an exceptional level of care and service
• Ensuring all guests leave with a positive and memorable experience
• Brief the team before services to inform them of the day’s targets and KPIs
• Oversee a large restaurant team, managing staff members, and displaying effective conflict resolution
• Inspiring, motivating, and leading staff to deliver the highest levels of service
• Carrying out open and close procedures, ensuring the set-up and safety of the business
• Managing payments and float in accordance with company standards
• Assist in recruiting, hiring, training, and supervising restaurant staff, including servers, bartenders, and kitchen staff
• Maintain staff schedules, ensuring adequate coverage for all shifts while monitoring labour costs
• Ensure that guests receive prompt, friendly, and courteous service at all times, addressing any concerns or issues
• Strive to exceed guest expectations and encourage the team to follow suit
• Monitor food and beverage quality, presentation, and portion sizes to ensure consistency and adherence to company standards
• Oversee inventory levels, ordering, and stock rotation to minimise waste, control costs and ensure availability of ingredients and supplies
• Collaborate with the management team on ways to push the business and drive sales to meet forecasts
• Ensure compliance with health and safety regulations, food safety and hygiene standards, and licensing requirements, conducting regular inspections and checks, and training staff on safety procedures
• Address any operational issues, guest complaints or staff issues effectively, seeking solutions and implementing corrective actions as needed to maintain guest and staff satisfaction
• Provide ongoing training, coaching, and feedback to staff to enhance their skills, performance, and job satisfaction
• Assist in developing and implementing promotional strategies and special events to attract guests and increase visibility
• Coordinate seating assignments, table turnovers, and guest flow to maximise efficiency
• Assist in managing guest reservations and order accuracy, ensuring timely and accurate communication between front of house and kitchen staff
• Take ownership of the success and failures of your team, leading by example and demonstrating integrity, transparency, and a commitment to continuous improvement
• Set clear expectations, goals, and objectives to your team whilst delegating tasks and responsibilities based on skills and capabilities, holding them accountable for delivering results

Attributes:

• Warm, welcoming persona alongside a hands-on approach to work and impeccable attention to detail
• Proven ability to lead, train, and inspire a team
• Experience working with fresh, quality food and beverage products
• Experience in weekly stock management
• Excellent observational skills
• Passion for hospitality and great knowledge of food and beverages
• The desire to develop your career within an ambitious restaurant group
• A working knowledge of health and safety, compliance, and procedures
• Excellent communication and interpersonal skills
• Remains calm under pressure
• Flexible availability

Benefits:

• Discounted food on shift
• 50% off food for you and your friends when dining with them
• 20% off food for your friends and family
• Tips & service charge
• Pension scheme
• 28 days paid holiday
• Career growth & progression
• Training & development plan
• Fun & supportive working environment with a diverse & inclusive team

Job Types: Full-time, Permanent

Pay: £29,800.00-£32,000.00 per year

Benefits:

• Discounted or free food
• Employee discount

Licence/Certification:

• driver's license (preferred)

Work Location: In person