Assistant Manager

Assistant Manager

Willy Bietak Productions | San Francisco, CA

2026–2027 Holiday Ice Skating Season

Compensation: $34.00 per hour
Schedule: Seasonal, up to 40 hours per week
Employment Dates: November 16, 2026 – January 3, 2027
Location: San Francisco, California

Lead a Team. Create Holiday Memories. Make Everyday Count.

Willy Bietak Productions (WBP) is seeking a confident, dependable, and enthusiastic Assistant Rink Manager to help lead the daily operations of one of Northern CA’s premier outdoor holiday ice-skating attractions.

For decades, WBP has produced world-class entertainment and memorable guest experiences. Our success is built on exceptional customer service, teamwork, safety, and strong leadership.

We're looking for someone who enjoys working with people, takes pride in their work, and knows how to motivate a team while maintaining a positive, professional environment.

This is a hands-on leadership position, not a desk job.

Working directly with the General Manager, you'll supervise seasonal employees, help manage daily operations, resolve challenges, and ensure every guest enjoys a safe, welcoming, and memorable experience.

If you're someone who sees what needs to be done and takes action without waiting to be asked, we want to meet you.

What You'll Do

Lead and Support Your Team

• Supervise, motivate, and direct seasonal employees during daily operations.
• Set the example for professionalism, punctuality, teamwork, and guest service.
• Delegate responsibilities and provide constructive coaching.
• Communicate employee performance concerns to the General Manager.

Keep Operations Running Smoothly

• Assist the General Manager with daily operations, staffing, and guest flow.
• Take responsibility for assigned shifts and make sound operational decisions.
• Maintain a clean, organized, attractive, and operationally ready facility.
• Monitor employee schedules, required breaks, and accurate timekeeping.

Deliver an Exceptional Guest Experience

• Create a welcoming, energetic atmosphere for guests of all ages.
• Handle guest questions, complaints, and concerns with patience and professionalism.
• Remain calm and solutions-focused during busy holiday periods.
• Help create an experience that brings guests back year after year.

Make Safety a Priority

• Enforce rink safety procedures and company operating standards.
• Identify and report potential safety hazards.
• Support compliance with workplace safety and employment requirements.
• Respond appropriately to incidents and emergencies according to company procedures.

What We're Looking For

Required Qualifications

• Previous experience supervising, managing, or leading employees.
• Excellent verbal communication and interpersonal skills.
• Sound judgment, problem-solving abilities, and composure under pressure.
• Strong organizational skills and personal accountability.
• Dependability, punctuality, and a professional attitude.
• Availability to work evenings, weekends, and holidays throughout the season.

Preferred Experience

• Hospitality, entertainment, attractions, recreation, retail management, or high-volume customer service.
• Employee scheduling, shift supervision, or daily operations management.
• Seasonal event or entertainment operations.

Ice-skating experience is not required. Leadership experience is.

Physical Requirements & Work Environment

• This is an active position in an outdoor ice-skating environment.
• Must be comfortable working outdoors in changing weather conditions.
• Must be able to stand and walk for extended periods.
• Duties may include bending, crouching, and lifting or carrying items weighing up to 20 pounds.
• Reasonable accommodations will be considered in accordance with applicable law.

Schedule & Compensation

• $34.00 per hour.
• Seasonal employment: November 16, 2026 – January 3, 2027.
• Expected to work up to 40 hours per week during the operating season.
• Flexible scheduling, including evenings, weekends, and holidays.
• Overtime compensation will be provided as required by applicable law.

Why Join Willy Bietak Productions?

Join an established entertainment production company and help create one of Silicon Valley’s most memorable holiday experiences.

You'll work with a dedicated team, develop your leadership skills, and play an important role in bringing holiday enjoyment to thousands of guests.

We're looking for leaders who take ownership, support their teams, and lead by example.

If that's you, we'd like to hear from you!

Willy Bietak Productions is an Equal Opportunity Employer. .

This job description outlines the principal responsibilities of the position and is not intended to be an exhaustive list of duties.

Job Type: Full-time

Pay: $34.00 per hour

Experience:

• Assistant manager: 1 year (Required)

Work Location: In person