Assistant Manager

Company Description HNB FINANCE, established in 2000, is a registered Finance Company licensed by the Central Bank of Sri Lanka and maintains a National Long-term Rating of “A(lka)” as affirmed by Fitch Ratings. The company pioneered commercial-based microfinance in Sri Lanka, supporting inclusive growth among small-scale entrepreneurs. With 76 branches across the island and access to Hatton National Bank’s extensive ATM network, HNB FINANCE offers a broad portfolio including SME loans, savings, fixed deposits, and leasing products. The organization is ranked among the top 100 most valuable consumer brands in Sri Lanka and is certified as a “Great Place to Work,” reflecting its strong reputation and employee-centered culture.

Role Description The Assistant Manager role at HNB FINANCE is a full-time, on-site position based in Wattala. The Assistant Manager will support branch operations, oversee daily financial services activities, and ensure adherence to company policies and regulatory requirements. Responsibilities include supervising team members, monitoring performance against targets, and contributing to the growth of SME loans, savings, deposits, and leasing products. The role involves reviewing and analyzing customer portfolios, supporting risk management and credit processes, and maintaining high standards of customer service. The Assistant Manager will also assist in reporting, process improvements, and coordinating with cross-functional teams to ensure efficient branch operations.

Qualifications

• Candidates should possess strong financial and analytical skills, with the ability to interpret financial data, evaluate creditworthiness, and support SME lending and retail banking products.
• Candidates should possess solid leadership and people management skills, including team supervision, performance monitoring, coaching, and the ability to collaborate across departments.
• Candidates should possess customer service and relationship management skills, with a focus on building long-term client relationships, understanding customer needs, and delivering professional, timely service.
• Candidates should possess organizational and administrative skills, including attention to detail, effective time management, and proficiency in documentation and reporting.
• Candidates should possess communication and interpersonal skills, with strong written and verbal communication abilities and the capacity to interact confidently with customers, colleagues, and external stakeholders.
• Relevant experience in financial services, banking, or microfinance, preferably in a supervisory or assistant management capacity, would be beneficial.
• A diploma or degree in Finance, Banking, Business Management, Economics, or a related field would be advantageous.
• Familiarity with local regulatory requirements, risk management practices, and core banking or finance systems will be considered an asset.