Assistant Manager, Community & Patient Relations

• Manage patient feedback and all related matters, including investigations, service recovery with the feedback providers, follow-up with staff to address the issues raised, crafting of replies and related data entry for reporting.

• Contact patients to seek feedback for service improvement and service recovery, and to work closely with staff to follow up and address the feedback issues through the conduct of Patient Focus Group sessions.

• Assist with other patient relations functions such as the preparation of reports and analysis, including the monthly reports (Compliments/Feedback), and sharing relevant information with senior management and other departments as required.

• Serve as a resource-person and maintain positive relationships with doctors, patients, relatives and colleagues.

• Work independently across multiple polyclinic locations to run campaigns and take on an active role in identifying and initiating service improvement activities to help improve service delivery.

• Ad-hoc duties as assigned by Department Head or Managers.

Job Requirements

• Degree with 2-3 years of experience in healthcare or hospitality industry.

• Enjoy running campaigns on the ground and interacting with frontline staff and patients.

HOW TO APPLY:

We would like to invite interested applicants to submit their resume to [email protected] or by clicking the "Apply Now" button.

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Lim Runting

Registration number R1332371

EA License: 12C6253