Assistant Manager, Community

Position: Assistant Manager, Community

Department: Client Service

Working Location: OMEGA 1 Bang Na - Bangna Trat KM. 32-33, Bang Phli Noi, Bang Bo, Samut Prakan

Job Highlights

About the role…

At ALP, we believe our warehouses are more than operational spaces, they're places where people connect, collaborate, and grow. As Assistant Manager, Community & Café, you'll help create a welcoming environment that brings our community to life.

You'll oversee the day-to-day operation of our café while leading tenant engagement activities and community experiences across the property. Working closely with tenants, visitors, vendors, and internal teams, you'll ensure every interaction reflects ALP's service mindset and creates a positive experience for everyone who walks through our doors.

What you will do...

Community & Tenant Experience

• Build strong relationships with tenants, visitors, and business partners to create a welcoming and engaging community.
• Act as a key contact for day-to-day tenant and visitor inquiries, ensuring timely follow-up and excellent service.
• Coordinate tenant onboarding activities and help introduce new tenants to the ALP community.
• Plan and support community engagement activities, networking events, workshops, and tenant appreciation initiatives.
• Gather tenant feedback and recommend improvements to enhance the overall customer experience.

Café Operations

• Oversee daily café operations, ensuring high standards of food quality, cleanliness, and customer service.
• Supervise café staff, assign daily responsibilities, and support coaching and performance development.
• Ensure smooth food and beverage preparation, order taking, cashier operations, and customer service.
• Monitor inventory, stock levels, and ordering of café supplies to maintain efficient operations.
• Ensure compliance with food safety, hygiene, and operational standards.

Operations & Administration

• Coordinate with internal teams and vendors to support community activities and café operations.
• Manage procurement of café supplies, consumables, and operational materials.
• Monitor operating expenses and support budget planning for café and community activities.
• Prepare operational reports, maintain records, and track performance metrics.
• Support continuous improvement initiatives to enhance operational efficiency and customer satisfaction.

Who you are…

We are looking for a candidate with the following skills to manage the main tasks:

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, Event Management, or a related field.
• 5+ years of experience in hospitality, café operations, customer experience, property management, coworking/community management, or a related service industry.
• Previous experience leading a café, retail, hospitality, or customer service team.
• Experience planning community events or customer engagement activities is a strong advantage.
• Strong organisational, interpersonal, and problem-solving skills.
• Comfortable using Microsoft Office applications; experience with POS or café management systems is a plus.
• Fluent in Thai and English.
• Passionate about creating memorable customer experiences and building strong communities.
• A natural relationship builder who enjoys working with people from different backgrounds.
• Positive, approachable, and service-minded.
• Well organised with the ability to manage multiple priorities in a fast-paced environment.
• Hands-on leader who enjoys supporting and developing team members.
• Resourceful, proactive, and always looking for ways to improve the customer experience.
• Strong attention to detail with excellent communication and coordination skills.

Company Info

• Our Company and Website: https://www.alp.global/th/thailand
• Our LinkedIn: https://www.linkedin.com/company/ally-logistic-property/
• Our OMEGA1 Bangna: https://youtu.be/b0\_fFQZ74MQ?si=U5PEMi4P\_1GhErWU