Assistant Manager-CQA

Unit: UMKL Gujarat(1806)

Location: Gujarat

Dept.: Quality

Function: CustomerQuality Assurance (CQA)

Designation: Asst.Manager

Qualification: BE/B.Tech (Mechanical /Automobile Engineering

Experience: 8 ~10years

To ensurecustomer satisfaction by controlling customer-related quality issues, drivingtimely complaint resolution, maintaining customer-specific quality requirements,and implementing preventive actions to avoid recurrence.

Key Responsibilities

A. CustomerComplaint Management

1. Receive, analysis,and coordinate closure of customer complaints.

2. Lead 8D / CQPR /CAPA activities for customer issues.

3. Perform problemanalysis using 5 Why, Fishbone, Fault Tree Analysis (FTA), Pareto and other QCtools.

4. Establish immediatecontainment and permanent corrective actions.

5. Ensure effectivenessverification and prevent recurrence.

6. Monitor customercomplaint trends and repeat complaints.

B. CustomerCommunication

1. Actas the primary quality interface between the company and customer.
   

2. Communicatecontainment, root cause, corrective action and implementation status.
   

3. Participatein customer quality review meetings and escalation discussions.
   

4. Ensurecustomer requirements and concerns are communicated internally.
   

C. Quality Performance Monitoring

1. Monitor customerPPM, rejection, warranty, complaints and quality ratings.

2. Preparedaily/weekly/monthly customer quality dashboards.

3. Analyze trends andidentify major contributors.

4. Drive action plansfor improvement of customer quality KPIs.

D. Problem-Solving RootCause Analysis

1. Leadcross-functional teams for complex quality problems.

2. Validate the actualroot cause through data and trials.

3. Implement robustcorrective actions rather than temporary solutions.

4. Verify actioneffectiveness using defined quality indicators.

5. Ensure lessonslearned are incorporated into similar products/processes.

6. APQP / PPAP /New Product Quality

7. Support new productdevelopment from the customer-quality perspective.

8. Review APQP, PFMEA,Control Plan, Process Flow, MSA, SPC and PPAP documents.

9. Coordinate customerPPAP submission and approval.

10. Trackcustomer-specific requirements and special characteristics.

11. Support prototype,pre-launch and production validation activities.

E. Customer Audit Assessment

1. Preparethe organization for customer audits and assessments.
   

2. Coordinatecustomer visits and quality audits.
   

3. Ensureclosure of customer audit findings within agreed timelines.
   

4. Monitorcustomer-specific systems, standards and requirements.
   

5. Maintainaudit evidence and compliance records.
   

F. Internal QualityCoordination

1.Coordinate with Production, Process Engineering, Tool Room, Maintenance,

Purchase, Supplier Quality

2.Conduct internal reviews for customer-related issues.

3. Ensure containment across WIP, finished goods, warehouse and dispatch.

4.Establish traceability and suspect-part identification when required

G. Monthly customerrelated documents submission

1.SMIR

2.4M H. Half yearly document submission and execution

1. Revalidation

2.Testing

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