Assistant Manager- CRM

We are looking to hire an Assistant Manager – CRM who will be responsible for overseeing the governance, operational stability, compliance, and continuous optimisation of loyalty programme systems and integrations for our client based in Dubai , which is one of the largest organizations in the region.

This position is a 5-month contract .

We are looking for a passionate Assistant Manager – CRM with strong experience in loyalty systems, CRM platforms, and operational governance. You should have expertise in system integrations, user acceptance testing (UAT), data governance, compliance, and stakeholder management, with the ability to drive system optimisation and ensure a seamless member experience across digital platforms.

Key Responsibilities:

• Manage the day-to-day operational performance, governance, and stability of loyalty systems and integrated platforms.
• Monitor system performance, coordinate issue resolution, and manage escalations with IT teams and external vendors.
• Identify opportunities for system optimisation, automation, and continuous improvement.
• Oversee testing and validation of website and mobile application releases impacting loyalty functionality.
• Lead loyalty system workstreams for new implementations, upgrades, and enhancement projects.
• Coordinate cross-functional collaboration with Loyalty, IT, CRM, Digital, Finance, and external partners to ensure successful project delivery.
• Own and manage User Acceptance Testing (UAT), including test planning, execution, defect management, and go-live readiness.
• Ensure post-implementation monitoring and system stabilisation following new releases.
• Maintain data quality, system integrity, and compliance with GDPR and other applicable data protection regulations.
• Support fraud prevention initiatives and monitor loyalty programme transactions for operational risks.
• Own and maintain Standard Business Procedures, ensuring documentation is accurate, current, and audit-ready.
• Oversee partner file processing, including member enrolments, points and miles transactions, upgrades, reconciliations, imports, and exports.
• Provide technical support for partner integrations and assist with billing and reconciliation processes.
• Contribute to the ongoing enhancement, scalability, and digital transformation of the loyalty programme.

Knowledge, Skills & Experience:

• Bachelor's degree or equivalent qualification is preferred.
• Experience in Salesforce CRM is an advantage.
• Strong experience with CRM platforms, loyalty programme systems, and hotel systems.
• Experience in loyalty systems governance, operational support, and system administration.
• Strong understanding of system integrations and release management processes.
• Experience leading User Acceptance Testing (UAT) and structured testing methodologies.
• Knowledge of GDPR, data governance, and compliance best practices.
• Experience in fraud prevention, operational risk management, and audit readiness.
• Strong process improvement, documentation, and SOP governance skills.
• Excellent stakeholder management skills with the ability to work effectively across business and technical teams.
• Strong analytical, problem-solving, and organisational skills with exceptional attention to detail.

Availability:

• Preference will be given to candidates available immediately.

We are looking for a candidate who will be able to work in Dubai, United Arab Emirates . Please apply with your resume and remember to provide us with your contact details.

We will review your job application within 7 working days . Should your profile fit the requirements of the role, a consultant from Edari will be in touch to gain a deeper understanding of your experience, discuss the opportunity in more detail, and outline the next steps.