MALABAR GOLD & DIAMONDS
Assistant Manager - CRM Product
Skills
3 months ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
10 August 2026
What they need
Support requirement gathering from stakeholders and assist in documenting functional specifications accurately.
Help prioritize features based on business impact and communicate updates to stakeholders effectively.
Prepare release notes and track system progress to ensure timely delivery of updates.
Conduct User Acceptance Testing (UAT) and assist in managing the testing process to maintain quality standards. Track and report defects promptly to enable timely fixes and ensure system stability.
Organize training sessions and workshops, and prepare user guides to drive product adoption across teams.
Collaborate with retail leadership during workshops to translate CRM insights into actionable improvements for customer experience and revenue growth.
Stay updated on CRM tools, technologies, and best practices to contribute to continuous process improvements.
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