Assistant Manager, CS & Operations

Work/responsibilities regularly span multiple job families within this job group. Ensures effective and efficient management, integration and continuous improvement of Supply Chain management processes and technologies from vendors through to customers and joint venture partners. Responsible for logistics planning and forecasting needs for products and services as well as distribution plans. Responsible for selecting and establishing vendor relationships and obtaining the desired value as well as defining and implementing strategy and process changes that improve turnaround times for optimal procurement of goods and services. Accountable for the logistics, warehousing and storage of products. Import/export roles with responsibility for the efficient and economical movement of goods (e.g., materials, products, equipment) in accordance with organizational policies and in compliance with relevant local, country and international customs laws and processes should be assigned to this job family. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.

Responsibilities Job requirements:

• Develop and foster internal and external customer relationships through professional, courteous, and efficient service for all basic customer experience requests by phone or e-mail.
• Ensure the efficient and accurate completion of all basic customer transaction requests including issue resolution and expedited production.
• Resolve customer inquiries, concerns and complaints either directly or by referring to another team member as needed.
• Develop and maintain productive, professional cross-functional working relationships.
• Maintain and work within the support e-mail inbox, addressing emails in a timely manner.
• Resolve technical issues with established templates and guidelines.
• Receives and addresses product and service complaints, referring them to designated departments for further investigation.

Qualified Applicants Will Possess

• Relentlessly customer focused; uncovers customers’ needs uses these insights to drive problem solving. Balances needs of customers with the needs of the organization.
• Creates followership through collaboration. Creates strong commitment and promotes open dialogue.
• Ability to prioritize tasks in real time and exercise judgment.
• Clear and organized communications skills (written and verbal).
• Proven work ethic demonstrating perseverance and consistency.
• Ability to learn quickly and problem solve according to provided guidelines and templates
• Proven follow-up skills. Knowledge of how to close the loop on open issues. Keeping tabs on multiple projects and complete accordingly.
• Working knowledge of Microsoft Office Suite, including Microsoft Outlook, Word, Excel, Power Point

Operating company:Ormco

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