Assistant Manager- CSC

Qualification: Diploma / B.E./B.Tech. – Mechanical

Experience: 5–7 years in Customer Support / After Sales / Service, preferably in EPC or Process Equipment Manufacturing.

Key Skills: Technical knowledge, customer communication, coordination, problem-solving, follow-up, and MS Office/ERP skills.

Key Responsibilities:

• Handle customer queries, complaints, and after-sales service requirements.
• Coordinate with Engineering, Production, Quality, Projects, and Service teams for issue resolution.
• Provide technical support for process equipment such as pressure vessels, heat exchangers, reactors, tanks, and skids.
• Manage warranty claims, spare parts, service visits, and customer complaints.
• Prepare RCA/CAPA and ensure timely closure of customer issues.
• Maintain customer records, service reports, and MIS.
• Follow up with customers and ensure high customer satisfaction.

Benefits:

• Flexible schedule
• Health insurance

Work Location: In person