Assistant Manager CSD - Kharian

Assistant Manager CSD – Kharian
Location: Kharian
Employment Type: Full-time

Job Summary:

We are looking for a professional, customer-focused, and experienced Assistant Manager – Customer Service Department (CSD) to oversee customer service operations at our Kharian office. The role will be responsible for managing customer queries and complaints, supervising CSD activities, ensuring timely follow-ups, maintaining accurate customer records, and coordinating with internal departments to ensure a smooth and satisfactory customer experience.

Key Responsibilities:

• Supervise and manage day-to-day CSD operations at the Kharian office.
• Welcome and assist customers professionally and ensure a high standard of customer service.
• Handle and resolve customer inquiries, complaints, and service-related issues through walk-ins, calls, and other communication channels.
• Monitor customer complaints and ensure timely resolution and proper follow-up.
• Coordinate with Sales, Accounts, Recovery, Operations, Development, and other relevant departments for resolution of customer issues.
• Supervise CSD staff and ensure proper allocation and completion of daily tasks.
• Maintain accurate and updated customer records, applications, requests, complaints, and documentation.
• Follow up with customers regarding payments, applications, possession-related matters, requests, and other pending issues.
• Monitor pending customer cases and ensure timely closure.
• Prepare and maintain daily, weekly, and monthly CSD reports for management.
• Review customer feedback and identify areas for improvement in service delivery.
• Ensure proper filing, documentation, and updating of customer data and records.
• Maintain strong and professional relationships with customers and provide timely responses.
• Escalate critical or unresolved matters to the CSD Manager/HOD or relevant management.
• Ensure compliance with company policies, procedures, and customer service standards.
• Support management in improving customer satisfaction and overall CSD performance.
• Perform other duties and responsibilities assigned by management.

Requirements:

• Bachelor’s degree in Business Administration, Management, Marketing, or a related field.
• 3–5 years of experience in customer service, CSD, real estate, sales support, or a similar role.
• Prior experience in a supervisory or team-handling role will be preferred.
• Strong customer handling, complaint resolution, and relationship management skills.
• Excellent communication and interpersonal skills.
• Good command of English and Urdu; Punjabi will be an advantage.
• Proficiency in MS Office, particularly Excel and Word.
• Strong reporting, documentation, coordination, and follow-up skills.
• Ability to manage multiple customer cases and prioritize tasks effectively.
• Professional appearance and customer-oriented attitude.
• Strong problem-solving and decision-making skills.
• Real estate/customer service experience will be preferred.

Key Skills:

Customer Service Management | Team Supervision | Customer Handling | Complaint Resolution | Communication | Follow-up | Coordination | Documentation | Reporting | MS Office | Problem Solving | Customer Relationship Management

Work Location: In person

Work Location: In person