Assistant Manager - Customer Service

How you'll make an impact

Responsibilities:

• Professionals in this group are responsible to manage inbound calls and customer service enquiries.
• Individuals identify and assess customers needs and work with the team to resolve issues.
• They are also expected to manage the entire issue management process for clients & ensure necessary follow up actions are taken to resolve customer issues.
• These professionals are required to have a broad understanding of the products/services of the organization to assist in responding to client queries.
• Professionals at this level act as tech leaders/team leaders and supervise the day to day work of lower level individual contributors.
• They ensure policies, practices and procedures are understood and followed by direct reports, clients and stakeholders.
• They have good project management skills and require appropriate knowledge and skills to make sound judgments and select the alternate course of action.
• They are responsible for managing, coaching junior team members and may provide inputs on appraisals/feedback to employees.
• They are responsible for allocating work and ensure delivery in the defined timeframe.
• They possess relevant work experience and desired knowledge.

About you

Qualifications:

• Typically requires an Associates Degree, Vocational/Technical education or equivalent and minimum 3 years prior relevant experience.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact