J
Jyoti International Foods
Assistant Manager - Customer Service
Skills
Compliance
2 months ago
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Important information
Contract type:
Permanent
Location:
Pune, Maharashtra, India
Work mode:
Onsite
Published on:
9 September 2026
What they need
Roles and Responsibilities
- Manage customer service operations to ensure timely resolution of customer queries and issues.
- Develop and implement effective strategies for client relationship management, focusing on retention and growth.
- Oversee SLA (Service Level Agreement) management, ensuring compliance with agreed-upon targets.
- Lead a team of customer service representatives, providing guidance, training, and coaching to improve performance.
- Analyze data to identify trends and areas for improvement in the customer service function.
Desired Candidate Profile
- 6-10 years of experience in Customer Service Management or related field.
- Proven track record of success in managing teams and driving operational excellence.
- Strong understanding of Client Relationship Management principles and practices.
- Excellent communication skills with ability to build strong relationships with clients at all levels.
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