Assistant Manager - Customer Service (Freight Forwarding)

Assistant Manager - Customer Service (Freight Forwarding)

Min 6 TO 8 years of Freight Forwarding Customer Service Experience is required

(Covers Ocean and Air - both Exports and Imports)

Location:

Uniworld Logistics, PT Gera Center,
3rd Floor, Off. No.: 304,
Dhole Patil Road, Opp. Wadia College,
Sangamvadi,
Pune-411001. Maharashtra, India.

1. Customer Communication

· Act as the main contact person for customers.

· Respond to customer queries regarding shipment status, documentation, schedules, and charges.

· Provide regular shipment updates to customers.

2. Shipment Coordination

· Coordinate with operations, documentation, transporters, and warehouses.

· Arrange pickup and delivery of cargo.

· Monitor shipment movement from origin to destination.

3. Documentation Handling

· Check and process shipping documents like:

· Commercial Invoice

· Packing List

· Bill of Lading / Air Waybill

· Shipping Bill

· Delivery Order

· Ensure documents are correct and submitted on time.

4. Booking & Planning

· Make cargo booking with Mumbai team for air /sea export shipment

· Plan shipment according to customer timelines and vessel/flight schedules.

· Follow up for space confirmation and equipment availability.

5. Issue Handling

· Resolve issues such as:

· Shipment delays

· Documentation errors

· Customs clearance problems

· Missing cargo or damages

· Communicate solutions to customers quickly.

6. Coordination with Vendors

· Follow up with:

· Customs brokers

· Transporters

· Warehouses

7. Billing & Costing Support

· Verify freight charges and local charges.

· Coordinate with accounts for invoice generation.

· Ensure profitability as per quotation.

8. Service Quality & Customer Satisfaction

· Maintain strong relationships with customers.

· Ensure shipments are handled smoothly and professionally.

· Work to retain customers and support the sales team.

Skills Required

· Good communication skills

· Knowledge of import/export process in freight industries

· Basic understanding of customs clearance

· Ability to handle multiple shipments at the same time

· Problem-solving and coordination skills

In simple words:
Customer service in freight forwarding means managing shipments, coordinating with all parties, solving problems, and keeping the customer satisfied until cargo is delivered.

Work Location: In person

Pay: ₹25,000.00 - ₹65,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Life insurance
• Paid sick time
• Provident Fund

Application Question(s):

• Current CTC
• Expected CTC
• Notice Period
• Are you comfortable with Wadia college, Sangamvadi location of Pune?
• How many years of experience do you have into Freight forwarding Customer Service and also please brief about the experience into Air and Sea, both Export and Import products?

Experience:

• Air and Sea - Customer Service: 5 years (Required)
• Freight forwarding Customer Service: 5 years (Required)
• Import and Export Customer Service: 5 years (Required)

Work Location: In person