Assistant Manager, Customer Services & Logistic

About the role

Works with the order fulfillment process (order to delivery) in order to ensure delivery of goods to customers. Monitors performance metrics KPI's to understand service and efficiency trends within assigned customers and find opportunities for improvement. Coordinates cross-functional work teams to eliminate root causes of customer supply chain inefficiency and Out of Stocks (OOS) by evaluating Customer POS data.

Key responsibilities

• Adopts an 'end-to-end' view of supply chain inventory levels to enrich demand planning performance, remove waste and grow on-shelf availability
• Leads implementation of value added services such as CPFR, VMI, EDI etc.
• Actively participates in 'Demand Planning' both internal and with the customers (merchandising and replenishment departments) to ensure execution of plan by customer and fulfillment of plan by Colgate-Palmolive at the lowest total delivered cost.
• Works closely with the Customer Development Team Finance Services Manager to optimize a 'Cost to Serve' model and customer Economic Order Quantities (EOQ).
• Establishes relationships at multiple levels within the customers' organizations and works with customers in an advisory/expert capacity on supply chain initiatives.
• Process customer orders and coordinate them for fulfillment.
• Track metrics like OTIF, OOS and Fill Rate daily.
• Analyze data to find root causes and propose performance enhancements.
• Handle and resolve immediate delivery and operational problems.
• Independently identify manual bottlenecks and build automated workflows and dynamic dashboards.

About you

• Major in Supply Chain / Logistics management / Engineering / Business Administration

• 1-2 Years of Consumer Goods Industry Experience

• 1-2 Years of Functional Experience

• Communication skill/ Problem solving

• System and Data Analysis

• Synchronizing Demand and Supply

• Project Management / Logistics Management

• Proficiency in data visualization (e.g., Domo, Sigma), data querying (SQL), and workflow automation (e.g., Google Apps Script, Google Workspace Studio, VBA)